Ok, I am coming here for a little help and a chance to vent as well. I was having a VERY bad day on Friday for a lot of reasons too many to go into right now, but the short version is my husband has been without work for over 5 weeks now and we have 4 kids 7 and under. He is looking at a career change, starting his own business and now traveling for weeks at a time. It has been very stressful and will seriously impact my PC business. So the great news should be hey I have a PC business and I can up my schedule and make more for the past/next few months right? The stress and emotional impact on me have been more than I can handle and as a result my business has slowed down, not gotten busier, which in return has stressed me out more.:grumpy: Ok enough about me.... I got this email from a past host/ recruit lead/ customer Friday, that had me bawling my eyes out in front of the computer. I took the weekend to calm down before responding, but find myself just as upset about it now and at a loss for how to respond. Can anyone help me find the words to say??
I was wondering if you had an ETA on the Cover Baker. I have to tell you that I'm not real happy w/the whole situation. The thing breaks (which was not anyones fault) then I wait a week to get it to you then it doesn't get shipped out b/c you didn't get it till a week later. It's almost a month now & NO COVERED BAKER. When I had the party the items that everyone ordered came so quickly. I would think that Pampered Chef would stand by the products and get the damaged piece back to the customer ASAP. Please let me know. Thanks, C...
Now a little background, she got her baker when she hosted in January, and contacted me in March to let me know the whole thing had cracked around the middle in the microwave and made a huge mess of her dinner:yuck: I got back to her immediately telling her I am so sorry that happened and processed an adjustment right away. Since it was already past 30 days I mentioned that I was having a show with her friend in a week and would be happy to send it back for her(which I NEVER do, but I didn't think she should be stuck with the S/H) The night of the show the hosts husband helps me load up the car and the broken stone gets left behind by accident and it takes me a few days to realize it. So I re arrange my schedule as soon as possible (about a week) to drive all the way out to the hosts house just to pick it up. A 1 1/2 hour round trip!! I let C..... know what happened, say I am sorry and will get it in the mail right away. (which again took a couple of days due to all of the family issues going on) So now Pampered Chef probably got the baker late last week or today and I know it will take them a few days to turn it back around, although I am going to call them and ask them to release it right away. I am just at a loss for words because I have gone above and beyond with customer care here, and kept her in the loop with what was going on so she could understand the delay. Thanks for taking the time to read this if you made it to the end! Any words would be really appreciated.
I was wondering if you had an ETA on the Cover Baker. I have to tell you that I'm not real happy w/the whole situation. The thing breaks (which was not anyones fault) then I wait a week to get it to you then it doesn't get shipped out b/c you didn't get it till a week later. It's almost a month now & NO COVERED BAKER. When I had the party the items that everyone ordered came so quickly. I would think that Pampered Chef would stand by the products and get the damaged piece back to the customer ASAP. Please let me know. Thanks, C...
Now a little background, she got her baker when she hosted in January, and contacted me in March to let me know the whole thing had cracked around the middle in the microwave and made a huge mess of her dinner:yuck: I got back to her immediately telling her I am so sorry that happened and processed an adjustment right away. Since it was already past 30 days I mentioned that I was having a show with her friend in a week and would be happy to send it back for her(which I NEVER do, but I didn't think she should be stuck with the S/H) The night of the show the hosts husband helps me load up the car and the broken stone gets left behind by accident and it takes me a few days to realize it. So I re arrange my schedule as soon as possible (about a week) to drive all the way out to the hosts house just to pick it up. A 1 1/2 hour round trip!! I let C..... know what happened, say I am sorry and will get it in the mail right away. (which again took a couple of days due to all of the family issues going on) So now Pampered Chef probably got the baker late last week or today and I know it will take them a few days to turn it back around, although I am going to call them and ask them to release it right away. I am just at a loss for words because I have gone above and beyond with customer care here, and kept her in the loop with what was going on so she could understand the delay. Thanks for taking the time to read this if you made it to the end! Any words would be really appreciated.