Daisy Plates Scratched After 1st Use - Will HO Exchange?

Click For Summary

Discussion Overview

This thread centers around experiences with the HWC daisy plates, particularly regarding scratches observed after their first use in the dishwasher. Participants share their personal experiences, concerns about product durability, and interactions with the Home Office regarding potential exchanges.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed disappointment after using the daisy plates for the first time, noting that several were scratched after being washed in the dishwasher.
  • Another participant questioned whether the scratches could have resulted from utensils used during serving.
  • Several users mentioned that they did not experience similar issues when using their plates in the dishwasher.
  • One participant shared their experience of receiving replacements from the Home Office for scratched plates, while expressing a desire to return the damaged ones for quality control purposes.
  • Another participant recalled a previous issue with holiday plates that were initially labeled as dishwasher safe but later found to be hand wash only, raising concerns about the daisy plates.
  • Some participants speculated that the scratches could be due to the dishwasher itself or minerals in the water.
  • One participant noted that they would prefer to hand wash the plates in the future to avoid potential scratching.
  • Another participant shared their experience of difficulties ordering the plates through the PPP program, seeking clarification on the ordering process.

Areas of Agreement / Disagreement

Views differ among participants regarding the durability of the daisy plates in the dishwasher, with some experiencing scratches and others not. There is no clear consensus on whether the Home Office should have requested the damaged plates for quality control.

Contextual Notes

Participants are sharing personal experiences related to the use of the daisy plates and their interactions with the Home Office regarding product issues and ordering challenges.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who are considering the purchase of the daisy plates or those who have experienced similar issues with product durability.

merego
merego
Messages
1,982
I rec'd my HWC daisy plates for the promo and also ordered a 2nd set because daisies are my favorite flower, pink is my favorite color and they are freaking adorable. I used them for Easter today and my family loved them, got some orders for them, HOWEVER, they say they are dishwasher safe and when they came out of the dishwasher ( top rack) 5 out of the 8 are SCRATCHED!!!! :cry::cry::cry:This is the 1st time I used them.
Anyone else have this problem? Will HO exchange them??
 
Would the dishwasher have scratched them???? Could they have been scratched with utensils you used to serve something in them? Sorry to here about that....
 
  • Thread starter
  • #3
They appear to be scratched on the bottom and we used spoons for the dessert.
I don't want to take them to a show with scrathes and if they sratch easily or will scratch easily in the dishwasher,that is not good :(
 
It is worth a call or e-mail to HO
 
I used mine (with DebbieJ) the other night and I also used the dishwasher and didn't run into that problem. I'm sorry it happened to you though!
 
Just take one plate to your shows, this won't solve the problem of the 5 scratched ones, but you can at least show the plates until you get the exchange resolved!
 
Thinking back, I think the Christmas Plates also said they were dishwasher safe, and then we got an email saying that was wrong, that they are handwash only. I'm wondering if it's the same issue for the Daisy Plates?
 
  • Thread starter
  • #8
hmmmm Becky, that's right. I am waiing on a call back from HO. You'd think they would have learned from the holiday plates though.
 
the scratches could be from your dishwasher or from minerals in your water. Don't blame it on HO just yet.
 
I put mine in the dishwasher, bottom rack and didnt have a problem but will probably hand wash them in the future to avoid this issue. Sorry about your plates, I too love pink and think these plates are absolutely adorable, I bought two sets so that I can keep most of them in my kitchen and pack the others to shows/events.
 
  • Thread starter
  • #11
HO is sending me 5 new plates :thumbup: and told me to discard of the scratched plates.:thumbdown:
I am not going to throw them out, I will use them at home. I was willing to send them back, I was hoping they would want them to se if there was a problem. Oh well, the new plates ae being sent out this week :)
 
merego said:
HO is sending me 5 new plates :thumbup: and told me to discard of the scratched plates.:thumbdown:
I am not going to throw them out, I will use them at home. I was willing to send them back, I was hoping they would want them to se if there was a problem. Oh well, the new plates ae being sent out this week :)
Click to expand...

What did they say about being dishwasher safe?
 
I keep trying to order these as per the instructions in the PPP program but it refuses to accept my order. Am I doing something wrong?

Stephanie
 
smstrks said:
I keep trying to order these as per the instructions in the PPP program but it refuses to accept my order. Am I doing something wrong?

Stephanie
Click to expand...

Just making sure you are ordering them on a supply order?
 
merego said:
HO is sending me 5 new plates :thumbup: and told me to discard of the scratched plates.:thumbdown:
I am not going to throw them out, I will use them at home. I was willing to send them back, I was hoping they would want them to se if there was a problem. Oh well, the new plates ae being sent out this week :)
Click to expand...

I had problems with the Grinder Stand when I got it (like, the handle was off-center enough to actually touch one grinder). I ended up with 2 separate adjustments - and Solutions Center just told me to toss the problem stands.

I emailed Product Suggestions, explaining what the problem was, and that I'd be happy to send one or both of the defective ones back. I got a call about 48 hours later, and was told that they would like one back for QC.

So, it might be worthwhile going that route!
 
SpiritdancerIA said:
I had problems with the Grinder Stand when I got it (like, the handle was off-center enough to actually touch one grinder). I ended up with 2 separate adjustments - and Solutions Center just told me to toss the problem stands.

I emailed Product Suggestions, explaining what the problem was, and that I'd be happy to send one or both of the defective ones back. I got a call about 48 hours later, and was told that they would like one back for QC.

So, it might be worthwhile going that route!
Click to expand...

I have a consultant who has had 3 sets of pinch bowls and the 2nd to the smallest bowl is off sized so the lids don't fit. The first one happened and they sent the replacement, that one was bad too and now the 3rd. is the email for product suggestions on CC? I want to tell them about these so the shipment they came in can be checked out.
 
BlessedWifeMommy said:
Just making sure you are ordering them on a supply order?
Click to expand...

Yep! I've tried the supply order and I get the red dot saying that product isn't allowed on that type of order.

Stephanie
 
Have you done an update? Are there special numbers to use when ordering on the supply order?
 
smstrks said:
I keep trying to order these as per the instructions in the PPP program but it refuses to accept my order. Am I doing something wrong?

Stephanie
Click to expand...

Make sure your P3 has been updated.

If it's set up as a supply order for April, then click on the little magnifying glass shown by the section where you enter the item #, and it'll list all the possible products to order. But it should be JN20
 
You guys are the best! Not only did I figure out what I was doing wrong, I learned a new function on the PPP program!!!

Thank you!!
Stephanie
 
quiverfull7 said:
I have a consultant who has had 3 sets of pinch bowls and the 2nd to the smallest bowl is off sized so the lids don't fit. The first one happened and they sent the replacement, that one was bad too and now the 3rd. is the email for product suggestions on CC? I want to tell them about these so the shipment they came in can be checked out.
Click to expand...

Yes, I found the email for Product Suggestions on CC. IIRC, it was under Home Office Contacts
 
  • Thread starter
  • #22
ChefBeckyD said:
What did they say about being dishwasher safe?
Click to expand...

they said they were and have had no other complaints so far.
 
  • Thread starter
  • #23
you would think they would want these items back for QC issues, oh well, I tried and I asked and I offered. :)
 

Frequently Asked Questions

Daisy Plates Scratched After 1st Use - Will HO Exchange?

If your Daisy Plates have scratched after the first use, you may be eligible for an exchange. It’s important to contact Pampered Chef’s Home Office (HO) as soon as possible to discuss the issue and provide any necessary details.

What is the process for exchanging scratched Daisy Plates?

To initiate an exchange for your scratched Daisy Plates, you should reach out to Pampered Chef’s customer service. They may ask for proof of purchase and photos of the scratches to assess the situation before proceeding with the exchange.

Are there any specific conditions for the exchange of Daisy Plates?

Yes, the exchange policy typically requires that the plates be returned in their original packaging, along with proof of purchase. Additionally, the scratches should be deemed a manufacturing defect rather than normal wear and tear.

How long does it take to process an exchange for Daisy Plates?

The processing time for an exchange can vary, but you can generally expect it to take a few business days once the Home Office receives your request and any required documentation. They will keep you updated throughout the process.

What should I do if my exchange request for Daisy Plates is denied?

If your exchange request is denied, you can ask for clarification on the decision. If you believe the scratches are due to a manufacturing defect, you may want to provide additional evidence or escalate the issue to a supervisor for further review.

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