Currently Have Att ... Considering Sprint What Are Your Thoughts?

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Discussion Overview

This thread explores participants' experiences and opinions regarding mobile phone service providers, particularly comparing AT&T and Sprint. Participants share their personal experiences with various carriers, including coverage, pricing, and service quality.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, mentions that they find AT&T to be pricy but are considering Sprint for better coverage and lower costs.
  • Another participant shares their long-term positive experience with US Cellular, highlighting good coverage and plan options.
  • One participant notes an issue with account ownership affecting discounts when switching providers.
  • A participant recounts their past experience with Sprint, expressing dissatisfaction with coverage and customer service but acknowledges that things may have changed since then.
  • Another participant mentions their satisfaction with Verizon, citing extensive coverage and a work-related discount.
  • One participant discusses their use of Nextel, now part of Sprint, emphasizing the Two-Way feature for communication.
  • A participant shares their experience with Cingular/AT&T after switching from Nextel/Sprint, noting improved service.
  • One participant expresses general satisfaction with Sprint, although they mention limited usage and some dead zones in their area.
  • Another participant discusses their long-term experience with Verizon, highlighting consistent service and connectivity.
  • One participant expresses love for AT&T but admits to not having experience with Sprint for comparison.
  • Several participants discuss their interest in specific phone models, such as the Blackjack and Razr, and share opinions on their features.
  • One participant notes a desire for features similar to T-Mobile's My Favorites with Sprint.

Areas of Agreement / Disagreement

Views differ among participants regarding the best mobile service provider, with no clear consensus emerging on whether Sprint or AT&T is superior.

Contextual Notes

Participants' experiences vary widely based on geographic location and personal usage patterns, influencing their opinions on service quality and coverage.

Who May Find This Useful

Consultants considering a switch in mobile service providers or those interested in understanding different experiences with AT&T and Sprint may find this discussion relevant.

chefann said:
Do you mean the iPhone? DH has one. He hacked it so he doesn't have to have ATT service to use it.He's such a nerd.
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I already have an iPod.
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  • #32
I'd love to have the iPhone... Verizon isn't the greatest in our area from what I've heard. So it's back to the Sprint/Att Debate. I've read about some that love and some that hate sprint. I do get really frustrated when my calls get dropped with Att (and then they rub it in with their stupid never drop calls commercials!) I just don't know if Sprint will be any better. I do HAVE to have a reliable connection as I use my cell phone for the majority of my business calls.It looks like Sprint is mostly roaming in my area - but at least it has coverage. Anyone with Sprint happy with their phone in roaming areas?And my goodness, there sure are a lot of PDA/smart phone options with Sprint Treo and Blackberry being the most common that I've heard of -- any suggestions there? Thanks again...
 
Love Verizon!!! Like Liz said - we get service all over Long Island -

(mind out of the gutter KG!!) lol
 
What the heck did I do?
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I've had a lot of cell phones over the years and moving several times. Started with verizon and loved the service but it was expensive and they have very poor customer service. I then switched to sprint and had a lot of dropped calls and areas with no service or only roaming. Switched again to Cingular (AT&T) but was very expensive. When DH and I got married he added me and his son to his T-mobile as a family plan (and has since added his mom) and I couldn't be happier. I have great service, its very affordable (all 4 phones with unlimited texting and picture messaging, unlimited mobile to mobile, my faves unlimited to any 5 numbers for each of us, 2000 shared minutes a month that we never use all of due to all the unlimited features, and he has a sidekick with internet and email and everything) for $92 a month, and they have great customer service.
 
We used to have ATT (which used to be Cingular) but then switched this summer due to really bad cell service at our house. Never had much trouble elsewhere, but at our house we couldn't even answer the phone.

We switched to Sprint, which was my husband's idea. I HATE Sprint now and can't WAIT for the 2 year contract to be up!

The customer service is AWFUL. So many problems, and no one seems to be able to solve a problem once it arises. It's terrible. Also, the cell service is not great - seems like we get very little signal in most places near where we live - of course, this is probably very variable depending on where you live and the coverage in your area.

The original problem, no cell service at our house - is only marginally better with the Sprint plan than the ATT. At least we can answer the phone now. But I would switch back to ATT in a heartbeat.
 
jcsmilez said:
I'd love to have the iPhone... Verizon isn't the greatest in our area from what I've heard.

So it's back to the Sprint/Att Debate. I've read about some that love and some that hate sprint. I do get really frustrated when my calls get dropped with Att (and then they rub it in with their stupid never drop calls commercials!) I just don't know if Sprint will be any better. I do HAVE to have a reliable connection as I use my cell phone for the majority of my business calls.

It looks like Sprint is mostly roaming in my area - but at least it has coverage. Anyone with Sprint happy with their phone in roaming areas?

And my goodness, there sure are a lot of PDA/smart phone options with Sprint Treo and Blackberry being the most common that I've heard of -- any suggestions there? Thanks again...
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Sprint is all roaming in my town, in my home, etc...there is a huge Verizon tower that makes the service roam..my plan has free roam and it's not bad, however, I CANNOT talk on my cell inside my house...I can go in certain rooms and it will be better (my kitchen seems to be a dead area and all calls totally drop the minute I enter the room---no good for me since I live most of my life there! LOL)...however, there is a map of some sort on sprint website that you can look and see how strong the service is in your area...it's pretty accurate. If you cannot find it, I'm sure if you go to a sprint store they will be able to see if you have adequate coverage. Also, I believe there is a 6 mo trial period, that if you don't like your plan, coverage, etc, you can end your contract w/ no fees. Check into that, that was available when I got my phone last May..kind of makes it worth it to just try it and if you don't like it, you can break your contract w no penalty..
 
jenm42 said:
We used to have ATT (which used to be Cingular) but then switched this summer due to really bad cell service at our house. Never had much trouble elsewhere, but at our house we couldn't even answer the phone.

We switched to Sprint, which was my husband's idea. I HATE Sprint now and can't WAIT for the 2 year contract to be up!

The customer service is AWFUL. So many problems, and no one seems to be able to solve a problem once it arises. It's terrible. Also, the cell service is not great - seems like we get very little signal in most places near where we live - of course, this is probably very variable depending on where you live and the coverage in your area.

The original problem, no cell service at our house - is only marginally better with the Sprint plan than the ATT. At least we can answer the phone now. But I would switch back to ATT in a heartbeat.
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Also, I kind of tend to agree about the customer service...I haven't really called w any problems per se, but I do make my payments by just calling in, and EVERY MONTH that I call to make a payment their "computers are down" and can I call back in an hr..it usually takes me about 4 hrs to make a payment...
 
Allow me to add a note about Verizon support. I've not actually had to call the cell phone support lines - after all, the cell phone pretty much either works or it doesn't.The broadband support has been very good. I've got a dead spot in the cell in which I reside - it happens to be right about where I like to use my laptop. It is truly a dead spot in the cell because my cell phone also has trouble when I'm sitting here. The broadband support folks, even though they cannot magically make the cell come alive here, have done everything else they can to resolve this issue. That's far more than I can say for the support people from AT&T, most of whom I can't understand, anyway.
 
chefsteph07 said:
Also, I kind of tend to agree about the customer service...I haven't really called w any problems per se, but I do make my payments by just calling in, and EVERY MONTH that I call to make a payment their "computers are down" and can I call back in an hr..it usually takes me about 4 hrs to make a payment...
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Is this with Sprint? I've never called in a payment. If I forget to mail it in, I go online and it's been very easily done that way.

Oh... I have to mention something about coverage. When I first moved here, I could use my cell phone in the house - my friend (she had.... *thinking* I can't remember now... either Verizon or AT&T) could not... this last upgrade to our phones has increased our usage into areas that didn't have service at all, like my mom's house (which is in the middle of the woods with hills all over).. now my dad has Verizon and gets service out there but I've been so frustrated dealing with Verizon customer service as a bookkeeper (working with clients who had Verizon) no way I'd choose 'em even for better coverage. LOL...
 
I suspect that the "good service - bad service" stories are not only anecdotal but are interchangeable. That is, you could take any of them, bad or good, and just insert Verizon, Sprint, AT&T, Nextel and they'd all be true to someone, somewhere.I'd suggest that you just hold your nose and choose one.
 
That's probably true TKG... I think the hope is you don't need customer service at all. LOL...
 
Sprint is known for the customer service; actually the lack of customer service.

In the past week I read a rather disturbing story of a man who had someone set up 14 extra lines on his account. It was truly a nightmare story. I was not able to locate it again; otherwise I would have posted the link for you
 
Yeah, it's sort of like voting in the primary this year - just hold your nose and make a mark on the ballot.
 
A good number of my friends have Sprint and have a great deal of problems with bad reception and dropped calls. I am constantly asking to repeat themselves during coversations. One good thing is that their "nights" have the option of starting at 7pm.

I have Verizon and absolutely LOVE it! I have had maybe 2 dropped calls within the past 5 years and had the clearest reception, even from a volcano in Hawaii! Lol!
 
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  • #46
Wow, lots of people complain about Verizon in N. Cali.

I am rather frustrated with Att, the price and the service, I probably drop at least 3-4 calls a week, luckily most of those are with my friends or family. As I am hardly ever home and use my cell phone for the majority of my business calls and it is listed as my primary phone number on all my PC paperwork, I really need something reliable. :(
 
I started with T-mobile when I lived in the Metro area I loved it verry reasonable rates. When I moved out to the country I had spotty service. I have had ATT for 2 years and have loved the coverage. I have 2-4 bars at my house . with T-mobile it was none. MY SIL has sprint and it is good for their family plan. Her 2 colledge age daughters are on it and it's awesome for them with the sprint to sprint calls being free. BUT... She has spotty coverage at times and has had a ton of problems with some of the phones available thru Sprint. She also has almost no reception where I live.

My best suggestions are to ask your neighbors who they have and how their coverage is.

I love my ATT plan (I hate that Att bought Cingular!!!) and I LOVE my new Blackjack 2 phone!!! Do not know how I went so long without it! I like the web and email options but will be canceling them as I do not need an extra $30 a month on my plan
 
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