My computer crashed on Thursday. The #1 sector was corrupted and two different people have not been able to access the hard drive to try and save some stuff. I loaded the PP+ onto my husband's laptop and got my cd to restore my shows. It said there was nothing on the cd. I back up weekly and have for4 years that we had the computer.
I called Tech Support this morning and the guy asked me if it was a cd-r or a cd-rw disc. I said cd-r.. He continues to say the Pampered Partner program can ONLY be saved on a cd-rw disc. Sorry but you have been saving it to the hard drive all of these years and there is nothing that we can do. I have over 1100 shows in there and they are all gone.
I asked why do they not let people know that it will not save on anything else and he said even with the cd-rw it is only a 50% chance that our program will save to it. He said to be absolutely sure that it saves to something than I need to buy a flashdrive. He said that when you use a cd-rw disc it has to be reformatted to Data or it will not overwrite or rewrite.
Am I the only one who doesn't know this?? I told him he should send this out in a weekly bites to let people know to check their cd's. even if they are using the right one. He just said I am sorry but there is nothing we can do. I will transfer you to customer service.
I needed for them to see who had booked off of one lady's show. They said they don't see names of who booked. I asked then how do they know who is linked to who and she said it was through the past hostess discount number but she couldn't look at a hostess show and tell me who the bookings were.
I am just soo frustrated and wanted to warn you all to check those discs.
Staples has the flashdrives on sale for less than $20 so I guess I will be buying one.
Crystal
I called Tech Support this morning and the guy asked me if it was a cd-r or a cd-rw disc. I said cd-r.. He continues to say the Pampered Partner program can ONLY be saved on a cd-rw disc. Sorry but you have been saving it to the hard drive all of these years and there is nothing that we can do. I have over 1100 shows in there and they are all gone.
I asked why do they not let people know that it will not save on anything else and he said even with the cd-rw it is only a 50% chance that our program will save to it. He said to be absolutely sure that it saves to something than I need to buy a flashdrive. He said that when you use a cd-rw disc it has to be reformatted to Data or it will not overwrite or rewrite.
Am I the only one who doesn't know this?? I told him he should send this out in a weekly bites to let people know to check their cd's. even if they are using the right one. He just said I am sorry but there is nothing we can do. I will transfer you to customer service.
I needed for them to see who had booked off of one lady's show. They said they don't see names of who booked. I asked then how do they know who is linked to who and she said it was through the past hostess discount number but she couldn't look at a hostess show and tell me who the bookings were.
I am just soo frustrated and wanted to warn you all to check those discs.
Staples has the flashdrives on sale for less than $20 so I guess I will be buying one.
Crystal
