Bent Santoku Knife: Is Lifetime Warranty Covered?

[PamperedDor]

My DH accidently dropped my Santoku knive and it bent on the tip of the knife - Will this be covered under warranty since its a lifetime warranty? Do I call HO and ask??

 

[Intrepid_Chef]

Sure thing.Let us know what they say. I hope they don't make you send it back. It's hit or miss.

 

[Ginger428]

I would just do a product adjustment, you'll probably have to send it back, but you'll have a new one....

 

[lizdpamperedchef]

Hi Doreen,

How bad is it bent??? My utility knife was bent a little bit on the tip and when I honed it, it came almost straight. Not sure how it bent. I would call HO and get a new one. Good luck and let us know how it goes.

 

[Staci]

Hi there! I'm sorry to hear about your knife getting damaged. Our products are covered under a lifetime warranty, so you should definitely reach out to our Home Office to inquire about a replacement. They will be able to assist you with the warranty process and get you a new knife. Thank you for being a loyal customer and we hope to continue providing you with high-quality products. Have a great day!