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Recent content by jmwinfree

  1. J

    Urgent Customer Used Bad Card... Not Responding.

    Thanks for all the responses. I had my recruit call again and leave a message. I think she did a good job. She told her she needed the order by a certain time today (she called last night) and said she understands that things come up. She said if she didn't hear from her today, the customer...
  2. J

    Urgent Customer Used Bad Card... Not Responding.

    This is good news. So, you were actually able to add an order then? I was worried she wouldn't have that option, and that really sucks for the host who already picked all her incentives. Is that something you specifically had to go through HO to do?
  3. J

    Urgent Customer Used Bad Card... Not Responding.

    Hi, I'm writing this post for one of my recruits. I've never been in this situation before, so I was hoping someone would have some advice. My recruit had a show recently and managed to get it up to $700, her biggest show yet. One of the orders she put on the show was an outside order from a...
  4. J

    Is Normal Wear and Tear Covered Under Lifetime Cookware Guarantees?

    I just talked to a rep today as well, regarding my 11" square skillet. He was very friendly and told me I should have no issues replacing it (not non-stick anymore) and the guarantee definitely covers non-stick coating. My coating seems to have just disappeared. No flaking, just thinned out...
  5. J

    What is #BG48 and Why Did My Recruit Mention It?

    Just in case anyone else runs into this same problem - same thing happened to me. I was trying to figure out what the heck #BG84 was, didn't seem like it was anything the host ordered, but was listed as Charter Host Gift. I had to call my director and ask. Turns out, it's just the item number...
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