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"Day-After Calls" or "Big Mac" calls are follow-up calls made by Pampered Chef consultants to their customers the day after a party or event. These calls are a way for consultants to thank their customers for attending, answer any questions they may have, and offer additional product recommendations.
"Day-After Calls" are important because they allow consultants to establish a personal connection with their customers and show that they care about their satisfaction. These calls also give customers the opportunity to ask any questions they may have and allow consultants to provide excellent customer service.
"Day-After Calls" should ideally be made the day after the party or event. This shows promptness and dedication on the consultant's part. However, if a consultant is unable to make the calls the next day, they should be made within the following few days.
During "Day-After Calls," consultants should thank their customers for attending the party or event, ask for feedback, and answer any questions they may have about the products or ordering process. Consultants can also use this opportunity to offer additional product recommendations based on the customer's interests and needs.
To make "Day-After Calls" more effective, consultants should prepare a script or outline of what they want to say beforehand. They should also have all necessary information, such as product availability and promotions, readily available. Additionally, consultants should be friendly, approachable, and genuine during the calls to make a positive impression on their customers.