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If you received a broken item, please contact our customer service team immediately. We will work with you to resolve the issue as soon as possible.
We ask that you report any broken items within 48 hours of receiving your package. This allows us to address the issue promptly and provide a resolution.
Yes, we may ask for photos or videos of the broken item as proof. This will help us understand the issue and provide a suitable solution for you.
If the broken item is our fault, we will cover the cost of a replacement and return shipping. However, if the item was damaged during shipping or due to mishandling by the customer, the cost may be the responsibility of the customer.
In most cases, we will offer a replacement for the broken item. However, if a replacement is not available, we may offer a refund. Our customer service team will work with you to find the best solution for your situation.