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Request Intervention: Unacceptable CS Conversation

In summary, a "Request Intervention" is a formal process within Pampered Chef where a customer can request for a supervisor or manager to intervene in a customer service conversation that they feel is unacceptable or unsatisfactory. To request an intervention, you can reach out to the customer service team through phone, email, or chat and explain your concerns. Unacceptable CS conversations can include disrespectful language, failure to resolve an issue, or any other behavior deemed inappropriate or unprofessional by the customer. Your request for intervention and the details of the conversation will be kept confidential. Once a request is made, a supervisor or manager will review the conversation and work towards finding a resolution that is satisfactory for both parties. The company strives to provide excellent customer service and will
J
jwpamp
1,639
Feeling more than a little put off by the talk between two of our male consultants on CS....check out the chatbox at the top of CS.

Can those still on CS please request an intervention from Greg? I have already done so.

Thanks.
 
I keep the chatbox minimized - guess I need to go look at it.
 
I never look at the chat box but just checked it out. WOW! Those two to stop.
 
  • Thread starter
  • #4
I have sent the link to the "Lefty Mac" thread in the Chef's Lounge and the info from the Chat Box.Don't care if they do it on their own, but hey, not what I signed up to see.
 
ok I missed all the fun, what happened?
 
pcjenni said:
ok I missed all the fun, what happened?
Click to expand...

Me too! I'm clueless
 
two gay guys and LOTS of innuendo.
 
Oh wow! For everyone to see? Interesting.
 
pamperedbecky said:
Oh wow! For everyone to see? Interesting.
Click to expand...

Yeah, that Dave is the worse. He finds something in everything Keith says. Ugg.
 

Related to Request Intervention: Unacceptable CS Conversation

1. What is a "Request Intervention" for an Unacceptable CS Conversation?

A "Request Intervention" is a formal process within Pampered Chef where a customer can request for a supervisor or manager to intervene in a customer service conversation that they feel is unacceptable or unsatisfactory.

2. How can I request an intervention for an unacceptable CS conversation?

To request an intervention, you can reach out to our customer service team via phone, email, or chat and explain your concerns. Our team will then escalate the issue to a supervisor or manager for further assistance.

3. What are some examples of unacceptable CS conversations?

Unacceptable CS conversations can include disrespectful language, failure to resolve an issue, or any other behavior that is deemed inappropriate or unprofessional by the customer.

4. Will my request for intervention be kept confidential?

Yes, your request for intervention and the details of the conversation will be kept confidential. We take customer privacy seriously and will only share information with those directly involved in resolving the issue.

5. What can I expect after requesting an intervention for an unacceptable CS conversation?

Once a request for intervention is made, a supervisor or manager will review the conversation and work towards finding a resolution that is satisfactory for both parties. We strive to provide excellent customer service and will do our best to address any concerns or issues that may arise.

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