Ordered Pizza Party Set - But Received More Than Expected!

[Jenni]

I had a customer order the pizza party set and her stone broke in the oven. She is in th middle of moving and I offered to handle the return. I picked up the palm size piece of stone, made the phone call, and shipped out the stone. Since she hadn't given me her new address and I didn't know how long it would take I had it sent to me. It came today and they sent a whole new party set. Why would they send a second cookbook and pizza cutter? That seems very wasteful....
Is that normal or an error? I was just expecting them to replace the stone.

 

[KellyTheChef]

I would call HO...perhaps since her receipt listed the set, they just replaced the entire set without thinking.

Same thing happened once when a customer had a problem with the hand lotion...she bought it in the set, so when she sent back the lotion, they sent her another ENTIRE set....

 

[pampered.chris]

I had a customer who purchased the pizza set and when the stone broke they put my online adjustment on hold and contacted me to find out if it was just the stone and that was the only piece they replaced.

 

[peichef]

I don't know....weird stuff is happening at HO re: returns / adjustments lately.I had a show in June where the host ordered the SS mioxing bowls. The med bowl wasn't steady on the bottom & had a little ding. HO said they wanted the whoel set returned & were sending a postage label. I waited & waited, but the label never came. So when I called HO a couple of days ago about another issue, I asked about the label for the bowls.The label was never sent & they don't want them after all. Huh!?!? Anyway, now I have a set of bowls (well, 2 anyway) to use however I want. Keep them, use for gift baskets, etc. I think they'd be really nice hostess gifts!
Wahoo!!

 

[3RingChef]

Hi there! I'm so sorry to hear that your customer's stone broke in the oven, that must have been frustrating for her. It's great that you were able to handle the return for her during such a busy time, and I'm glad they sent out a whole new party set. As for the extra cookbook and pizza cutter, it's possible that it was a mistake on their end. I would suggest reaching out to our customer service team to clarify the situation and see if they can provide any insight. We always strive to be environmentally conscious and minimize waste, so it's definitely worth looking into. Thank you for bringing this to our attention, and please let me know if there's anything else I can do to assist. Happy cooking!