Investigating a Host's Missing GP73 Pinch Bowls

[lockhartkitchen]

July I had a show that I forgot to put GP73 (free pinch bowls) on two orders. I had submitted the orders the first week of August. Host called in August and said items were missing. I placed the product adjustment and had sent to the host home. Products delivered Sep.3. October I hear from the guests that they had not recieved their bowls. I sent a copy of the tracking number to them and contacted the host to check her back door. No response. Yesterday the host emailed me asking when were the bowls coming. I emailed her back the tracking information and saying for her to check her back porch. Today she emails me and says she moved to the next city in August. ??? her guest is on her team (another home business). Why wouldn't she know that? Are they keeping items and wanting more or what? Sounds fishy to me. I resubmitted the product adj. request and I'm having delivered to me. I'm calling the two guests and letting them know that the host had moved and the products were delivered to her old house. I'm doing a "drive-by" tomorrow. she's down the street from me. I don't buy it.

 

[PChefPEI]

That's bizarre alright! Good of PC to redeliver the products!

 

[DebbieJ]

You can do each individual adjustment and have them sent directly to the guest. No need to include the host or hand deliver yourself.

 

[LeslieSGI]

Wow, that is good to know. I had a missing item issue in October and I had the replacement shipped to hostess who sees her guest every day at work. It took her over a week to get it to the guest. From now on, I will ship direct to the person who is missing the item. Thanks!​

 

[Intrepid_Chef]

I forgot to enter a guest special from a June party onto a guest's order ... I gave her mine. I did not know you could ask for it to be shipped after the fact! Good of them to send the items but I agree, sounds fishy to me.

 

[ChefJoyJ]

Good to know you can send product adjustments directly to the customer, not the hostess. I didn't know that.

I agree...sounds fishy to me as well. Let us know what you find out!

 

[janetupnorth]

Good to know you can send product adjustments directly to the customer, not the hostess. I didn't know that.

I agree...sounds fishy to me as well. Let us know what you find out!

I just send a stone replacement directly to a customer bypassing the host. You can do it on any adjustment.

Sad thing is, this customer bought a stone from me in 3/2007. Rather than contacting me when it cracked, she contacted an area director (who is snotty) who knew it was me as the consultant so rather than telling her to call me, she gave her the 800#. The poor lady dealt with non-callbacks and trying to call 3-4 times and finally gave up and called me. I had her adjustment entered and set within 10 minutes online!

I am also going to follow up when I see it shipped so she knows it is coming so she sees GOOD customer service. I want to demonstrate a distinct service response compared to the area director!

 

[ChefJoyJ]

I can't believe a director would do that...I mean, doesn't she get that customer service is what this biz is all about?

Good for you for taking care of it so quickly...and making sure she sees what a gem you are! This way she'll turn to you for all her future PC needs! :thumbup: