Helping with Cracked Rectangle Stoneware - Receipt or HO for Information?

[KHolmes]

I just received a call from a host. She has a friend that has a rectangle stoneware that is cracked. She cannot remember how long ago she bought it and she does not have a receipt.

Is there anything that I can do to help her?

Does she need a receipt or can I call HO for information?

Thanks

 

[cmdtrgd]

Have her look on the bottom of the stone for the date. If it is past 3 years, there is nothing you can do to help.

 

[Admin Greg]

, Hi there,Thank you for reaching out about this situation. I understand the host's friend is having trouble with a cracked rectangle stoneware and is unsure of when it was purchased and does not have a receipt.First, I would like to reassure you that we are committed to providing excellent customer service and assisting our customers in any way we can. In this case, since the friend does not have a receipt, it may be difficult for us to determine the purchase date or provide a replacement option.However, if the friend has registered the stoneware on our website, we may be able to track the purchase date through their account. I would suggest asking the host to check with her friend to see if this is a possibility.If not, I would recommend reaching out to our Home Office for further assistance. They may be able to provide more information or offer a resolution for the cracked stoneware. The phone number for our Home Office is 1-888-687-2433.I hope this helps and please let me know if there is anything else I can do to assist.Best,