LibrarianChef
Silver Member
- 317
I know I've seen others ask this same question and now I can't remember the response. But a gal in town brought in a pan she bought from another consultant back in 2001. She handed it to me with the receipt and said she needed a replacement (the bottom is rusting/flaking off). I told her we'd definitely get it replaced for her, but I asked her to hang on to the pan because we might not even have to ship it back.
Anyway...my question is, do you all pay for return shipping for all customers? Although she's previously worked with a different consultant, she also asked of her own volition to do a catalog show for me in December and again later in the spring. I just met her in person yesterday and she really loves PC and even mentioned that she doesn't know why she's not a consultant. :thumbup: She's a keeper and I'd like to make her happy--but I also feel like I need to set up some sort of policy so that I can treat all customers equally. Suggestions/Ideas?
Anyway...my question is, do you all pay for return shipping for all customers? Although she's previously worked with a different consultant, she also asked of her own volition to do a catalog show for me in December and again later in the spring. I just met her in person yesterday and she really loves PC and even mentioned that she doesn't know why she's not a consultant. :thumbup: She's a keeper and I'd like to make her happy--but I also feel like I need to set up some sort of policy so that I can treat all customers equally. Suggestions/Ideas?