Can Used Products Still Be Exchanged Within a Year?

[KellyRedHead]

I have a customer who has the trifle bowl (purchased it this past April) and wants to exchange it for the DCB.
It hasn't been over a year, so can she exchange it? I know she has to pay the difference and shipping etc..
Can it also be done if she has used it? Not sure if she has or not, haven't asked her that yet, she just emailed me this morning.

Thanks!
Kelly V.

 

[kdangel518]

I believe they only have 30 days to exchange products.

 

[chefann]

There's a 1-year satisfaction guarantee on most products in the catalog. She can probably exchange it. It'll be easier for you if you give her the customer service number and have her deal with the exchange herself.

 

[DebbieJ]

Yes, she can exchange it, but it's not going to be very cost effective to mail back that Trifle Bowl. It's heavy!

 

[Wildfire]

Hi Kelly,Thank you for reaching out and asking about the exchange policy for our products. According to our policy, customers are able to exchange products within one year of purchase as long as they are in new and unused condition. If your customer has used the trifle bowl, it may not be eligible for exchange, but I would recommend reaching out to our customer service team for further assistance. They will be able to provide more information about the specific situation and any associated fees for the exchange.I hope this helps and please let me know if you or your customer have any further questions or concerns. Thank you for being a loyal customer and for supporting my business as a Pampered Chef consultant.Best,