Can Outdoor Party Sticks be returned or exchanged after 30 days?

[kam]

I am drawing a blank on this one...

I have a host who would like to order the Outdoor Party Sticks as a Shower Gift for a friend.

I know that within the first 30 days they can be returned/exchanged for any reason.

But, what about after 30 days? If it is after the 30 days can the product be returned (for cash back) or exchanged for something else? I know we would have to pay the shipping back...but was wondering about the return/exchange policy after 30 days just because they don't like it (and not for a quality reason).

My host wants to know the options in case her friend does not like them. And between the time my host gets them and gives them as a gift, I am going to say we will definitely be past the 30 days.

THANKS!

 

[DebbieJ]

Call the solution center and ask.

 

[NooraK]

The back of the receipt reads:

Certificate of Guarantee
The Pampered Chef® guarantees that customers will be completely satisfied
with its products.
Consumable Products
Our guarantee on consumable products is limited to spoilage, damage in shipping or error on our part.
Nonconsumable Products
• All nonconsumable products have a minimum one-year guarantee unless noted otherwise. Misuse or use contrary to the Use and Care instructions will void this guarantee.
• If you need to return a product, please contact the Solution Center within 30 days from the ship date of the Show. Upon timely notification and original sales receipt, we will make prepaid arrangements for the item to be returned
for replacement, refund or exchange.
• If you need to return a product after 30 days but within one year from the ship date of the Show, contact our Solution Center. Upon return of product with original sales receipt (at your expense), we will replace, refund or exchange the item for any other item available for sale at the time of the original purchase, provided it has not been discontinued.
• Any price difference for an exchange will be adjusted. Refunds will not exceed payment made at the time of purchase.
• Products with a symbol have a Limited Guarantee.
• The Limited Guarantee covers only satisfaction with the product, manufacturing defects or damage during shipping, that is reported within 30 days from the ship date of the Show. Upon timely notification, the item can be returned for replacement, refund or exchange. Returned items must be unused, in original packaging, and with the original sales receipt. Incidental or consequential damages are not recoverable.
• Products with the # symbol have an Extended Manufacturer’s Guarantee (indicated by the number of years stated).
• Certain products have a Lifetime Guarantee . This guarantee extends only to
the original purchaser or gift recipient of the product.
• The Extended Manufacturer’s Guarantee and the Lifetime Guarantee are limited. They cover repair or replacement only. They cover defects in materials and workmanship. They do not cover commercial use, abuse, misuse, ordinary wear and tear, or an act of God. Misuse or use contrary to the Use and Care instructions will void these guarantees. Incidental or consequential damages are not recoverable under these warranties. If actual product replacement cannot be made due to unavailability, Company may, in its discretion, offer comparable product replacement or credit toward future product purchases.

So in other words, she can get a refund within the first year, but after the first 30 days she'll have to pay to ship it back.

 

[kam]

Call the solution center and ask.

I am at work and cannot call from here. I only have her work email address so I wanted to email her back today before she left for work.

The back of the receipt reads:

So in other words, she can get a refund within the first year, but after the first 30 days she'll have to pay to ship it back.

THANK YOU! THANK YOU! I didn't want to provide wrong info!!!

 

[AnaCash]

Hi there,
Thank you for reaching out with your question about the Outdoor Party Sticks. I completely understand your concern and want to make sure you have all the information you need to help your host.
After the initial 30 days, our return and exchange policy does change slightly. While we do still offer exchanges for quality reasons, returns for cash back are not available. However, your host can still exchange the Outdoor Party Sticks for another product of equal or lesser value. They would just need to pay for the shipping costs back to our warehouse.
I hope this information helps and please let me know if you have any further questions. We want to make sure your host is completely satisfied with their purchase. Thank you for being a valued consultant and have a great day!