Mel92504
Gold Member
- 171
I know there's been a ton of complaints about wait times, ect at HO...so I thought that I would share this email that I received from my director:
ExecuFlash
One Pampered Chef Lane , Addison , IL 60101-5630
from Marla Gottschalk, Chief Executive Officer
Please feel free to share this with your downline.
Dear Executive Director,
As I am sure you and your teams have noticed, our ability to answer your calls in the Solution Center is well below the level of service you have come to expect from The Pampered Chef. I wanted to directly address with you what is happening.
As I mentioned at Leadership Summit, we are in the process of upgrading our entire internal infrastructure. This is necessary to make us more efficient and to implement the new Career Plan. The recent systems conversions have unfortunately impacted the Solution Center Universal Representatives in two ways. First, our Universal Representatives have been asked to learn a new system and process, both of which take time. Secondly, the systems are not operating at the necessary level of efficiency.
I want to assure you that the Solution Center Universal Representatives are working as hard as possible to learn the new systems and process and to serve you as best as they possibly can. They are committed to a high level of service and are documenting their concerns and issues with the new system. Concurrently, the Information Systems team is actively looking at the new system to make improvements as quickly as possible.
To expedite service, I would ask that you and your teams please process adjustments, returns and show resolutions using the internet. This is the quickest way to get these items processed.
I am confident that we will get our service levels back to an acceptable level in a short period of time. In the meantime, I would ask for your patience, especially with our Universal Representatives who are doing everything in their power to help you and your customers as quickly as possible.
Sincerely,
Marla Gottschalk
ExecuFlash
One Pampered Chef Lane , Addison , IL 60101-5630
from Marla Gottschalk, Chief Executive Officer
Please feel free to share this with your downline.
Dear Executive Director,
As I am sure you and your teams have noticed, our ability to answer your calls in the Solution Center is well below the level of service you have come to expect from The Pampered Chef. I wanted to directly address with you what is happening.
As I mentioned at Leadership Summit, we are in the process of upgrading our entire internal infrastructure. This is necessary to make us more efficient and to implement the new Career Plan. The recent systems conversions have unfortunately impacted the Solution Center Universal Representatives in two ways. First, our Universal Representatives have been asked to learn a new system and process, both of which take time. Secondly, the systems are not operating at the necessary level of efficiency.
I want to assure you that the Solution Center Universal Representatives are working as hard as possible to learn the new systems and process and to serve you as best as they possibly can. They are committed to a high level of service and are documenting their concerns and issues with the new system. Concurrently, the Information Systems team is actively looking at the new system to make improvements as quickly as possible.
To expedite service, I would ask that you and your teams please process adjustments, returns and show resolutions using the internet. This is the quickest way to get these items processed.
I am confident that we will get our service levels back to an acceptable level in a short period of time. In the meantime, I would ask for your patience, especially with our Universal Representatives who are doing everything in their power to help you and your customers as quickly as possible.
Sincerely,
Marla Gottschalk
