NooraK
Gold Member
- 5,871
I'm sure pretty much all of us have received an online order at one time or another on which the contact information is blocked, but the name is someone in our customer list (or worse, your best friend ). Yesterday, I had a customer on the phone with me while I walked her through finding the outlet and placing the order. When the order showed up on Shipment Status, her information wasn't listed.
I sent the following email to the Solution Center, as well as Tech Support. I wanted to share it, and encourage everyone else to email as well, so that hopefully we'll get something changed.
Feel free to copy any of my message when you send your request to HO. I did get a response from Tech Support today:
If you need it, their email is [email protected]
I sent the following email to the Solution Center, as well as Tech Support. I wanted to share it, and encourage everyone else to email as well, so that hopefully we'll get something changed.
I received this online order through my PWS today. I was on the phone with my customer, helping her walk through the process so that I could ensure she found the outlet portion, and the item she was looking for, while she was ordering. Even though this customer has been a guest at a very recent show, and knows that I have her contact information, she still opted not to share her information when placing her order online.
<screen capture of the online order information>
I believe the reason for this is the wording used on my PWS in the step where she creates her account:
<screen capture of the wording on my PWS>
I feel that the wording, specifically "a Pampered Chef® Consultant" makes it seem as though the customer's contact information will be shared with a random consultant, not the person whose website they are on. I would like to see the wording be something more along the lines of "To keep you up-to-date on the latest Pampered Chef® news and products, we'd like to provide your contact information to the Pampered Chef® Consultant whose website you are ordering from today. If you would prefer not to share your information with that Consultant, please check the box below:" Ideally, I think it'd be fabulous if a code was added that would insert my name after "Pampered Chef® Consultant": "we'd like to provide your contact information to the Pampered Chef® Consultant, Noora K, whose website you are ordering from today." Certainly, as the system knows whose website the customer is visiting, it is able to pull the information to be inserted into that sentence.
This is not the first time this has happened, and I know that I am not the only consultant that has experienced frustration with orders like this, where we know who the customer is, but the information is blocked. I would like to request that a change be made in this wording as soon as possible.
Thank you,
Noora K
Consultant #
phone
Feel free to copy any of my message when you send your request to HO. I did get a response from Tech Support today:
Dear Noora,
Thank you for contacting The Pampered Chef. We do appreciate and value any feedback we receive. I will send your suggestion to our developers for further consideration.
If you need it, their email is [email protected]