Whoa! 2+ Hour Hold Time for Solution Center!!
- Thread starter redsoxgirl
- Start date
Click For Summary
Discussion Overview
The thread discusses participants' experiences with long wait times when contacting the Solution Center, highlighting various personal accounts of their hold times and call back experiences.
Discussion Character
- Anecdotal
Main Points Raised
- One participant mentions hearing of wait times exceeding an hour previously, but noted a current recording indicating nearly 3 hours.
- Another participant shares their experience of a 4.5-hour wait time during a call a few weeks ago.
- One user states that their actual wait was about 30 minutes, despite longer estimates.
- A participant recounts waiting over 3 hours for a call back on a busy Monday.
- Another participant reports being told of a wait time of at least 1.5 hours but only waited 15 minutes, suggesting using speaker phone while waiting.
- One participant describes a wait time of 2 hours and 38 minutes, with a call back occurring 2 hours later.
- Another user mentions being informed of a wait time between 1 hour and 45 minutes to 2 hours and 9 minutes, but did not track their exact wait time.
- One participant notes that not everyone experiences the full estimated wait time, sharing their own 4.5-hour wait and discussing strategies for managing call backs.
Areas of Agreement / Disagreement
Views differ regarding the accuracy of estimated wait times, with some participants experiencing shorter actual wait times than indicated.
Contextual Notes
Participants share personal experiences with varying wait times, indicating that experiences may differ based on the time of day and individual circumstances.
Who May Find This Useful
Consultants who frequently contact the Solution Center may find these shared experiences relevant for understanding potential wait times.
princessmeshelle
- 385
redsoxgirl said:
good to know not everyone has waited the full time for a super long call back. i waited almost exactly 4 1/2 hours that day. i just figure if i call at least i can have them call me back and not sit on the phone forever. i just make sure it is a time that i can afford to be by my phone, i'm i'm getting ready to leave i will give my cell #. if i knew how to forward my calls i would do that too.
Similar Pampered Chef Threads
- DebbieJ General Pampered Chef Chat
pamperedbecky
- Loreen General Pampered Chef Chat
pamperedharriet
- whiteyteresa General Pampered Chef Chat
chefann
- ChefJoyJ General Pampered Chef Chat
pamperedharriet
- coriatc Business, Marketing and Customer Service
kaseydee
- pampered Ruth General Pampered Chef Chat
dkitten13
- ChefCKHall General Pampered Chef Chat
raebates
- ChefBeckyD General Pampered Chef Chat
Admin Greg
- Jessamary Business, Marketing and Customer Service
Admin Greg
- aried Products and Tips
Admin Greg