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redsoxgirl said:just an FYI - the wait was about 30 min in reality
The solution center is experiencing a high volume of calls at this time, which has resulted in longer hold times. We apologize for any inconvenience this may cause and our team is working to assist each customer as quickly as possible.
Unfortunately, due to the high volume of calls, we are unable to schedule call backs at this time. We recommend trying to reach out to our solution center during non-peak hours for a shorter wait time.
Yes, you can also reach out to our solution center through email or live chat on our website. However, please note that response times may be longer than usual due to the high volume of inquiries.
We apologize, but our solution center is not able to return calls at this time. We recommend trying to reach out during non-peak hours for a shorter wait time or utilizing our other contact methods such as email or live chat.
We apologize, but we do not offer expedited calls or priority assistance for our solution center. Our team is working diligently to assist each customer in a timely manner and we appreciate your patience during this busy time.