Troubleshooting PP 13.3 Update: Need Help from PP Experts!

Click For Summary

Discussion Overview

This thread discusses issues related to updating the Pampered Chef software from version 13.1 to 13.3, with participants sharing their experiences and troubleshooting steps. Several users describe encountering problems with the update process, particularly regarding the need for a disc and the visibility of certain bonuses in the software.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, mentions that their recruit is having trouble updating from PP 13.1 to 13.3, specifically needing a disc to complete the download.
  • Another participant suggests downloading the update directly from Consultant's Corner, sharing that this method worked for them in the past.
  • One participant reports that they also faced the same issue with the 50% more in free products not showing up and found a full install option for PP 13.3 that resolved their problem.
  • Another participant expresses gratitude for the community support and shares that their recruit still encountered issues even after trying the upgrade option.
  • One participant advises closing Windows Task Manager as a potential solution to update issues, based on their experience with tech support.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various troubleshooting methods, with no clear consensus on a single solution that works for everyone.

Contextual Notes

Participants share personal experiences with the software update process, highlighting the challenges faced by those new to the system and the varying levels of success with different troubleshooting approaches.

Who May Find This Useful

Consultants experiencing similar software update issues or those seeking to understand common troubleshooting steps within the community may find this discussion relevant.

C
cooking_girl
Gold Member
Messages
9
Hi everyone! My director is OOT and my only recruit is having a problem doing a program update from PP 13.1 to 13.3. It is stating saying that she needs to insert a disc to finish the download, which she tried the Fall/Winter '05 PP disc, but nothing worked. She basically has PP 13.2 installed which I never knew existed. Her January host bonus and products are showing up, but the 50% more in free products is not showing up in the host's order. If someone out there is PP saavy, please post a solution for me--- I don't know what to tell her since customer service is closed on the weekend. Help! :confused:

Amy R. Czyz
Independent Consultant
#407289
Kenmore, NY
 
Have her go to CC and download from there. I have also had problems in the past and found if I just closed the program, went to CC, downloaded from there it was all good!

Good luck!
 
  • Thread starter
  • #3
She tried it and that didn't work! Any other suggestions?
 
It worked for me..
cooking_girl said:
Hi everyone! My director is OOT and my only recruit is having a problem doing a program update from PP 13.1 to 13.3. It is stating saying that she needs to insert a disc to finish the download, which she tried the Fall/Winter '05 PP disc, but nothing worked. She basically has PP 13.2 installed which I never knew existed. Her January host bonus and products are showing up, but the 50% more in free products is not showing up in the host's order. If someone out there is PP saavy, please post a solution for me--- I don't know what to tell her since customer service is closed on the weekend. Help! :confused:
Click to expand...

I had the same problem today! I was entering my only show for January and the 50% more in free products did not show up! I checked and I had PP 13.2 installed. I went to Consultant's Corner and there is a FULL INSTALL for PP 13.3 under the Managing My Business Tab. There is also just an UPGRADE version for those who already have installed the Fall 2005 CD. So I downloaded the Upgrade and it worked. Maybe your recruit downloaded the wrong one?
 
  • Thread starter
  • #5
Thank you ladies for writing in since I am new to chef success. It is nice to know that we can network to help each other out!

I did have her try the "Upgrade" and it still asked for a disc. My director will be back today, so hopefully she will know the answer too. I'm wondering if she should install the "complete" 13.3 edition even though she already has PP on her computer. I don't know if starting last Sept has to do with anything, therefore meaning she has only installed one disc worth of PP which was in her SS kit. Not sure... But, I will let you know the answer when I find out, since January is ticking away! :confused:
 
I went to consultants corner and then to download center then scrolled down to pp and clicked on Update 13.3.
It worked!
 
I had the same problemCooking girl
I had the same problem. I called tech support. I have to completely close Windows task manager for updates. Tell her to try that. Laura :)
 

Frequently Asked Questions

What is the PP 13.3 update for Pampered Chef?

The PP 13.3 update refers to the latest software version for Pampered Chef's direct sales platform, which includes enhancements and bug fixes aimed at improving user experience and functionality for consultants and customers.

What issues might I encounter after updating to PP 13.3?

After updating to PP 13.3, users may experience issues such as login problems, slow loading times, or difficulties accessing certain features. It's important to check for any known issues or updates from Pampered Chef's support team.

How can I troubleshoot login issues after the PP 13.3 update?

If you're having trouble logging in after the update, first ensure that you are using the correct credentials. Clear your browser cache and cookies, or try accessing the site from a different browser or device. If problems persist, contact Pampered Chef support for further assistance.

Where can I find help for specific errors encountered in PP 13.3?

You can find help for specific errors by visiting the Pampered Chef support website or community forums. Additionally, reaching out to fellow consultants or Pampered Chef experts can provide valuable insights and solutions to common issues.

What should I do if I encounter a bug in the PP 13.3 update?

If you encounter a bug, document the issue with as much detail as possible, including steps to reproduce it. Report the bug to Pampered Chef's technical support team so they can investigate and work on a fix in future updates.

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