Troubleshooting Navigation Issues in CC: Session Expiration Errors

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Discussion Overview

The thread discusses various navigation issues experienced by participants while using the CC platform, particularly focusing on session expiration errors and related technical difficulties. Participants share their personal experiences and frustrations regarding these issues, often linking them to specific web browsers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant reports frequent session expiration messages when checking web orders or shipping status, expressing frustration over the need to log in repeatedly.
  • Another participant shares a similar experience, noting that the session timeout occurs even after being inactive for a while.
  • One user mentions difficulties placing an order, indicating that it took an excessive amount of time to complete a simple transaction.
  • Another participant identifies issues with using AOL, stating that they have to switch to Internet Explorer to avoid problems with the web Assist feature.
  • One participant confirms that using Internet Explorer resolves the issues they face with AOL.
  • Another participant shares a negative experience with AOL, detailing how their workplace had to block AOL email addresses due to persistent issues with email delivery.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of different web browsers, with some participants agreeing that switching from AOL to Internet Explorer alleviates the problems, while others express frustration with AOL's performance overall.

Contextual Notes

Participants' experiences highlight the challenges faced when using specific web browsers for accessing the CC platform, particularly in relation to session management and technical performance.

Who May Find This Useful

This discussion may be of interest to consultants experiencing similar navigation issues with the CC platform, particularly those using AOL as their primary browser.

O
otisbg
Gold Member
Messages
907
Has anyone had problems with navigation in CC? Every time I try and check for web orders or shipping status I get the message " your session has expired - or timed out or something". C'mon now.....I can only click a mouse so fast - I mean it has to be 5 seconds and I have to log in again. Is there some sort of setting I need to change? I sent an email to Technical support and will patiently wait for a reply.
 
otisbg said:
Has anyone had problems with navigation in CC? Every time I try and check for web orders or shipping status I get the message " your session has expired - or timed out or something". C'mon now.....I can only click a mouse so fast - I mean it has to be 5 seconds and I have to log in again. Is there some sort of setting I need to change? I sent an email to Technical support and will patiently wait for a reply.
Click to expand...

I have been getting that also, but not for just 5 minutes. Sometimes I'll start doing other things & when I come back to my puter it wants me to sign in again...HTH
 
I don't know. I was placing an outlet order for one of my customers and it just kept sitting there waiting to load. It took me over an hour 2 order 2 items. maybe its too hot for our computers to work correctly...lol
 
I get that every time I use the web Assist. Their responce was because I use aol and they have lots of probs with it. So if i need to use the webassist
i have to go to anthor site such as internet explorer
 
Yes, it does that to me every time I use AOL. Have to go to IE and then it's fine.

It amazes me the problems I have accessing other sites through AOL. As big as they are, you'd think they'd get this stuff figured out!
 
  • Thread starter
  • #6
Thanks so much for helping me! I do access through AOL here at home but through IE at work and it does not happen at work.
You all are wonderful and solved my dilemma..............now all I need is to get the right Business Buildin Package and I am on the Road to Success and My Dreams!.
Thanks again :D
Linda
 
Just a side note about AOL. I work for a very large mortgage company and we have a block, litterally on AOL e-mail assdresses. We had too. When we first started up the new e-mail server, we were getting lockups and it would sit forever before anyone would get e-mails. We were tracking e-mail addresses as far as whose would come in and whose would not - meaning the AOL address senders e-mails seemed to keep getting lost. Well, after checking, it turned out they were here but were quarantined! The server simply would not let them through. So... we tried everything, we white listed the addresses, we tried to even set up our own AOL accounts to see if there were error messages on the other side. Then we tried sending everyting from docs to pics and nothing worked. We then had to simply tell everyone that we could not accept any e-mails of any kind with @aol.com attached to them. They do that on purpose by the way. To stupid. And to think you all pay for a service most other companies would not touch if you gave it them. Even the HO can't deal with it. Go out and get a Yahoo, Firefox or whatever account. Tell AOL to stick it. Just think about the day your PP or P3 shows you succesfully transmitted a party to find it never showed up at HO. Then tell me again why your on a service that purposely does this to it's customers. They know about these issues. They just don't care as long as they are getting your money.
 

Frequently Asked Questions

What causes session expiration errors in CC?

Session expiration errors in CC typically occur when there is a prolonged period of inactivity while using the platform. The system automatically logs users out for security reasons after a certain time to protect sensitive information.

How can I prevent session expiration errors while using CC?

To prevent session expiration errors, try to remain active on the platform by clicking or refreshing the page periodically. Additionally, you can adjust your browser settings to prevent it from going into sleep mode, which may help maintain your session.

What should I do if I encounter a session expiration error?

If you encounter a session expiration error, simply refresh the page or log back into your account. If the issue persists, clear your browser's cache and cookies, and then try accessing CC again.

Are there specific browsers that handle session expiration better?

Most modern browsers handle session expiration similarly, but using updated versions of browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge can improve overall performance and reduce the likelihood of encountering errors.

Who can I contact for further assistance with session expiration issues in CC?

If you continue to experience session expiration issues, you can reach out to your direct sales support team or the Pampered Chef customer service for assistance. They can provide specific troubleshooting steps tailored to your situation.

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