New Lap Top ...In Need of Techie Help !!

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Discussion Overview

This thread revolves around troubleshooting connectivity issues with a new laptop. Participants share their experiences and suggestions regarding potential solutions to the problem of being unable to access the internet despite showing a connection.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant expresses frustration over connectivity issues with their daughter's new laptop, despite having a working connection on their own device.
  • Another participant suggests checking if the wireless feature on the laptop is turned on.
  • One user mentions the possibility of needing to recycle the router as a troubleshooting step.
  • Another participant speculates that firewall settings might be preventing internet access.
  • One user suggests that proxy server settings may need to be configured for proper internet access.
  • A participant shares a past experience where adjusting internet options resolved a similar issue.
  • One participant notes that an IT neighbor was consulted but could not immediately resolve the issue.
  • Another participant reflects on the possibility that the problem could be related to Verizon's password settings.
  • One user praises another participant for their helpfulness in resolving similar issues in the past.

Areas of Agreement / Disagreement

Views differ among participants regarding the root cause of the connectivity issue, with no clear consensus emerging on the best solution.

Contextual Notes

Participants are sharing personal experiences and troubleshooting steps related to internet connectivity issues, specifically in the context of a new laptop setup.

Who May Find This Useful

This discussion may be useful for individuals experiencing similar connectivity issues with new devices, particularly in a home network setting.

reba515
reba515
Messages
782
grrrrr...DD got a new laptop she has been waiting since Christmas now it here and I can't get her online!wireless or direct connect to the router with a wire.It says I am connected to the internet but when I go to outlook or google it says i am not !
I was on the phone with Verizon (isp) for 1 hour 30 min. last night 1 hour with Dell today and they both blame eachother!! aghhhhh

okay so my big ? is- is there possibly a stupid little thing on the lap top i need to switch ??

my laptop is fine i have my wireless connection just fine.
I entered my WEP Key into her's
changed mine so it allows other users access

what else am i missing ???

TIA !!
 
Might be stating the obvious, but did you turn on the wireless on her laptop?
 
  • Thread starter
  • #3
lol yes, i thought that was it too !!
I am so frustrated !!
 
Did they have you recycle the router? Unplug it for a few seconds then plug it in again. Sometimes that works.
 
  • Thread starter
  • #5
Yeah I actually did that before I called them. Usually I can figure these things out but I am just running out of things to try.
The thing is that I have a connection according to the computer, it just won't let me get to any web pages. I know it sounds confusing!
When I actually plug the comp. directly to the router it still won't work.
 
Sounds like an issue with the firewall settings not letting you get to the internet.
 
I'm guessing proxy server needs to be entered.
 
I had a problem kind of like this one time. I could get email but not get on the internet. I was told to go to Tools and then Internet Options and then Connection and to check "never dial a connection." Mine was trying to dial a new connection when I was getting on the internet instead of using the connection I already had. Don't know if this will help or not but thought I would suggest it.
 
  • Thread starter
  • #9
Ann- checked that seems to be OK
Janet - not sure whats a proxy server ??:confused: like a WEP Key ?

Jennifer tried that switch too !
crap !

well our neighbor is a IT guy he's stopping by tonight, i just hate to bother him
YKWIM

I'll let ya all know what the outcome is

Thank you all though !
 
Last edited:
reba515 said:
Ann- checked that seems to be OK
Janet - not sure whats a proxy server ??:confused:
Jennifer tried that switch too !
crap !

well our neighbor is a IT guy he's stopping by tonight, i just hate to bother him
YKWIM

I'll let ya all know what the outcome is

Thank you all though !
Click to expand...

Proxy server is server that forwards the requests of its client (your PC) to other servers.

Otherwise called a gateway.

If you have a wireless connection but cannot get out, you need to ask Verizon what your proxy server setting should be - IP and Port.

If you use Internet Explorer go to:
Tools
Internet Options
Connections
LAN Settings

...and see if there are settings in the proxy server box on a computer already connected to the internet in your household.

If so, enter these same settings into your laptop.
 
What program are you running if its vista then there are alot of little bugs that are annoying i found that getting the idiots guide to vista helped me .l monninger
 
  • Thread starter
  • #12
so our guy came, he couldn't figure out what was going on either! he brought it home (4 houses away) and it worked fine !! I guess something to do with the passwords from verizon,so he should be able to fix up today. Geesh you would think the verizon people would have had me do this first thing !!
 
reba515 said:
so our guy came, he couldn't figure out what was going on either! he brought it home (4 houses away) and it worked fine !! I guess something to do with the passwords from verizon,so he should be able to fix up today. Geesh you would think the verizon people would have had me do this first thing !!
Click to expand...

I figured it was verizon all along, but I'm still betting on the proxy server settings...

Let us know the end result. :)
 
Listen to Janet! She's the one who got me online and wireless!

She's my computer tech/geek hero!:love: :love: :love:
 

Frequently Asked Questions

What should I do first when setting up my new laptop?

Start by unboxing your laptop and connecting it to a power source. Then, turn it on and follow the on-screen instructions to select your language, connect to Wi-Fi, and sign in with or create a Microsoft account if you're using Windows. For macOS, you will need to set up your Apple ID.

How can I transfer files from my old laptop to my new one?

You can transfer files using several methods: via an external hard drive or USB flash drive, using cloud storage services like Google Drive or Dropbox, or through a direct transfer using a data migration tool. For Windows, you can use the Windows Easy Transfer tool, and for Mac, you can use Migration Assistant.

What software should I install on my new laptop?

Essential software includes an antivirus program, web browser (if you prefer alternatives to the default), productivity tools like Microsoft Office or Google Workspace, and any specific applications you need for work or personal use. Don't forget to check for updates for all installed software.

How do I connect my new laptop to a printer?

To connect your laptop to a printer, ensure the printer is powered on and connected to the same Wi-Fi network as your laptop. On Windows, go to Settings > Devices > Printers & Scanners, and select 'Add a printer or scanner.' For Mac, go to System Preferences > Printers & Scanners and click the '+' button to add your printer.

What should I do if my new laptop is running slow?

If your laptop is running slow, try closing unnecessary applications, checking for software updates, and running a virus scan. You can also free up space by deleting unused files or programs. If the problem persists, consider upgrading your RAM or storage if possible, or resetting the laptop to factory settings as a last resort.

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