Credit Card Payment Issue with Cash N Carry Order

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Discussion Overview

The thread discusses experiences related to processing credit card payments for cash and carry orders at booths, highlighting challenges faced by participants when customers attempt to pay with credit cards. Participants share personal anecdotes about similar situations and the difficulties that arise when information is not collected properly.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, experienced a rejected credit card payment after failing to collect the customer's phone number.
  • Another participant mentions that P3 can accept payments from different names, suggesting the issue might be with the card number itself.
  • Several users express concern that the credit card may not be valid, sharing similar past experiences where payments were rejected.
  • One participant shares a lesson learned about the importance of verifying customer information, including phone numbers and driver's licenses.
  • Another participant notes they have stopped accepting credit cards for cash and carry due to past issues.
  • One participant suggests contacting the hospital to locate the customer, as she was a security officer there.
  • Another participant reflects on their own booth experience, expressing a desire to improve their process for future events.

Areas of Agreement / Disagreement

Views differ on the best practices for handling credit card payments at booths, with some participants sharing similar experiences while others offer varied approaches to mitigate risks.

Contextual Notes

Participants share personal experiences from various booth events, emphasizing the challenges of processing payments and the importance of collecting accurate customer information.

Who May Find This Useful

Consultants preparing for future booth events may find these shared experiences relevant as they navigate similar payment processing challenges.

pc_jessica
pc_jessica
Messages
653
Okay, so I had a booth yesterday with cash n carry...no problem right...well i had a customer that wanted to pay for her cash n carry with a credit card. okay so i took her credit card number and all info, but now that i am home and trying to enter it into P3 (i am paying for another order with her credit card for the right amount) I thought there wouldn't be a problem...but P3 is NOT taking the credit card...is that because it is under someone else's name??? I don't know what I am going to do...did I mention I didn't get her phone number either!!! How stupid could I have been!!:yuck:
 
P3 will take someone else's cc payment even though the name is different. What's it doing? If it's not changing the number to asterisks, then the number itself is wrong. If it looks like it will go, but then you get a reject e-mail from HO, then the card itself was denied by the cardholder for insufficient funds, over the limit, etc.
 
Sounds like the credit card is no good....I've had people use their credit card to pay for another persons order with no problem. I hope I'm wrong but....
Lets see what other people here have to say.
 
Yah if it's not accepting the number then you wrote it down wrong. Hope you got her number.
 
Jessica,

I feel your pain. I had that happen to me at a booth once. The lady handed me her credit card and I wrote down the number but she walked off to look at something else. That should have given me the first clue--why would you leave your credit card with a complete stranger and walk off? So when she came back I gave her the card and she left with the product. When I got home it was the same thing, rejected by home office. I didn't get her phone number because she walked off and when she came back there was someone else at the booth! Luckily it was only for $7.50 but still--it really made me mad! Live and learn! I hope you can get it worked out though. I've submitted payments for orders with credit cards in others names--namely the hostesses who are paying for someone's order and she'll get it later or if the customer paid her with cash and we are closing over the phone. Good luck!
 
I too had this happen at a booth. Lessons I learned: Always check the driver's license (& write down the info), get a phone #, etc. After it happened to me, though, I stopped taking credit cards/checks for cash n carry.

Can you call the # on the back of the card to verify funds and that the account is good (not a stolen card)? I don't know...maybe someone in the banking field can answer that one.

I ended up eating close to $80...YIKES.

I did try to track them down via the internet using phone book sites, but no luck...maybe you could try looking up their name and seeing if you can track them that way.

Good luck!!!
 
I will only take a credit card at a booth if they are ordering something as well. Yes, there are too many dishonest people out there. Did you check to see if you have the right number of digits? I hope that you can find her.
 
Jules711 said:
I will only take a credit card at a booth if they are ordering something as well. Yes, there are too many dishonest people out there. Did you check to see if you have the right number of digits? I hope that you can find her.
Click to expand...

Me too. If you have her address, I would send her a letter or something.
 
  • Thread starter
  • #9
the cc number won't turn into astricks...so i guess i wrote the number down wrong...totally my mistake...the booth was at a hospital and she was a security officerer there, so i emailed the lady that was incharge of the fair and asked her to give my number to this lady and have the lady either call me, or asked if i could get her number so i can call her...i am hoping the event chair lady will email me back asap! luckily it wasn't that large of an order and it only put me out about $20 so not bad if i do have to eat the cost i am just hoping to be able to get this fixed by monday night! hopefully crossing my fingers and sending up lots of prayers!
 
Jessica,
I'm sorry you went through this, but I'm also glad to know about these things, as I've got a booth at end of Nov. where they really want me to take LOTS of C&C, and I'm leary about that.

Maybe I'll try and take my laptop and enter it right then and there and if it won't take it, say sorry it's not processing?? Just a thought, kinda thinking out loud, lol.

What kind of things did you find going??? Bigger things?? Door Prize type things?? Did you do any baskets or bundles?? Just curious.

Thanks again and sorry this happened to you. I'll be praying they can get in touch with person for you.

Lisa
 
pc_jessica said:
the cc number won't turn into astricks...so i guess i wrote the number down wrong...totally my mistake...the booth was at a hospital and she was a security officerer there, so i emailed the lady that was incharge of the fair and asked her to give my number to this lady and have the lady either call me, or asked if i could get her number so i can call her...i am hoping the event chair lady will email me back asap! luckily it wasn't that large of an order and it only put me out about $20 so not bad if i do have to eat the cost i am just hoping to be able to get this fixed by monday night! hopefully crossing my fingers and sending up lots of prayers!
Click to expand...
I do hope it works out for you!
 
If she's a security officer at the hospital, just call the hospital and ask for her. They'll be able to find her or take a phone message for her. ;)
 
  • Thread starter
  • #13
Lisa/ChefBear said:
Jessica,
I'm sorry you went through this, but I'm also glad to know about these things, as I've got a booth at end of Nov. where they really want me to take LOTS of C&C, and I'm leary about that.

Maybe I'll try and take my laptop and enter it right then and there and if it won't take it, say sorry it's not processing?? Just a thought, kinda thinking out loud, lol.

What kind of things did you find going??? Bigger things?? Door Prize type things?? Did you do any baskets or bundles?? Just curious.

Thanks again and sorry this happened to you. I'll be praying they can get in touch with person for you.

Lisa
Click to expand...

The sad thing is...i had my laptop there with me! But when i found out they didn't have a wireless that I could hook up to I shut it down and didn't use it! I should have! But this is the ONLY customer who wanted to pay by credit card, everyone else paid cash! Which is what I wanted anyway!
I sold a lot of my cash n carry! I was very pleased with it! I sold every pink product I had there and took orders for a bunch more! I sold the cookbooks, sauces, lots of the pantry items. Also mix n chops. I got orders for the things that I didn't have there, I took orders for like 3 cookie presses, stones and batter bowls.
I did not do any baskets. I have another booth and craft fair coming up that I will make those up for. and offer those.
 
Jess, pm me with her name, I can run just about anyone in my NCI database
 

Frequently Asked Questions

What should I do if my credit card payment for a Cash N Carry order is declined?

If your credit card payment is declined, first check to ensure that the card details you entered are correct, including the card number, expiration date, and CVV. If everything appears correct, contact your bank or credit card provider to inquire about any potential issues with your account. You may also try using a different payment method if available.

Can I use a different credit card for my Cash N Carry order after a payment issue?

Yes, if you encounter a payment issue with your initial credit card, you can use a different credit card to complete your Cash N Carry order. Simply go back to the payment section during checkout and enter the new card details.

How long will it take for my payment to be processed if I resolve a credit card issue?

What happens if my credit card payment fails multiple times for a Cash N Carry order?

If your credit card payment fails multiple times, your order may not be processed. It is advisable to check your card details and ensure there are sufficient funds available. If the issue persists, consider reaching out to your bank or trying a different payment method. You can also contact Pampered Chef customer service for assistance.

Will I be charged any fees if my credit card payment for a Cash N Carry order fails?

Generally, you should not be charged any fees for a failed credit card payment for a Cash N Carry order. However, if you attempt multiple transactions, your bank may impose fees for insufficient funds or overdrafts. It's best to check with your bank for their specific policies regarding failed transactions.

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