Avoiding Costly Mistakes: How HO Reps Saved My Summer Catalog Order

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An individual shared a costly mistake of ordering the wrong type of catalogs after winning a prize at an event. They initially ordered summer catalogs instead of the intended ones but successfully exchanged them thanks to a helpful representative from the company. The emotional stress of the mix-up was significant, especially considering the expectations of their team. Other participants in the discussion shared similar experiences of ordering mistakes and the challenges faced when returns were not accepted. There was a consensus on the importance of communication with the company for resolving such errors. Additionally, the individual expressed gratitude for being able to share their success with their team, emphasizing the collaborative nature of their work.
dannyzmom
dannyzmom
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I made a VERY expensive mistake.
You know how I won teh 500 cattys at NC?
Well, I cashed in the PC$ they sent me to order 400 of them the other day - 50 for each of my consultants that attended NC and the rest for me.

They arrived today and I realized I'd mistakenly ordered SUMMER catalogs :cry:
Thankfully I got a sympathetic rep at HO who pulled some strings to get the cattys exchanged.
I was SO upset when I called I could barely get the words out.
I am so emotionally drained now!
 
All I can say is PHEEEEEEEEW!!! That would have been a lot to replce and I know you can use the old ones but still!!!
 
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And how would I have explained it all to my team - they were counting on me to give them these catalogs!
 
Carolyn, I'm SO glad they worked it all out for you! That would have been awful! YAY for a great HO!
 
OMG! How SCARY!! Thank goodness for a sympathetic rep!

So, they gave you PC $$'s for them? If so, how cool!
 
I can feel your pain!! SOOOOOO glad HO worked with you on this one! Once I ordered several catalogs because I thought they were on sale...silly me!!! Like you, I received the selling season that was ending or had just ended. I recycled them since HO would not take them back:grumpy:
 
I am so glad that they sometimes will stretch the no return on supplies rule when they can truly see it was a total mistake.

When I was in my first year we had that big $100 rolling crate on the top of the supply list. It was the defalt in PP on that list too. Well I had earned it in the Super Star program. A few months later I was sending in an order, printed my receipt went back to the order screen and ordered. When the rolling crate arrived at my door I was so confused. I went back to my PP and THERE IT WAS - ORDERED and $100 charged to my card.:eek::cry:

I immediately called and told them of my mistake. At first they said no returns but when I persisted, said I earned one and why would I need two, pointed out that it was the defalt on PP and I can't imagine how it got ordered... I didn't get upset with them but I was SO upset. Well, they ended up sending a call ticket for it and giving me a $100 supply credit - I couldn't get my money back but I could use it for other supplies - THANK GOD!

A couple months later I almost did it again but I was being very careful to watch that $$ total before submitting. I emailed HO and asked them to please move something less expensive into the defalt position because this almost happened to me a second time. A month or so after that they did move the defalt to something that was like $1.25 or so.
 
you know what I think is awesome??!??! That you SHARED your windfall with your team!! they are very lucky to have you as a Director!
 
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amy07 said:
you know what I think is awesome??!??! That you SHARED your windfall with your team!! they are very lucky to have you as a Director!
Click to expand...

Thanks, but how could I not, ya know?
Without my team I would not be a Director...
 
dannyzmom said:
Thanks, but how could I not, ya know?
Without my team I would not be a Director...
Click to expand...

You're awesome Carolyn! (The sad truth is there are many who wouldn't share....your gals better love you, otherwise, we're all going to come down and have a "chat" with them...;))
 

Frequently Asked Questions

What are some common mistakes to avoid when placing a summer catalog order?

Common mistakes include underestimating demand for popular items, failing to check inventory levels, not considering shipping times, and neglecting to communicate with your team about their needs. It's essential to plan ahead and stay organized to avoid these pitfalls.

How can HO reps help in saving my summer catalog order?

HO reps can provide valuable insights into trending products, inventory availability, and best practices for ordering. They can also assist with any issues that arise during the ordering process, ensuring that you have the right products at the right time.

What strategies can I use to ensure my summer catalog order is successful?

To ensure a successful order, consider creating a pre-order list to gauge customer interest, ordering a mix of popular and new items, and setting clear deadlines for orders. Additionally, staying in touch with your team and utilizing HO resources can help streamline the process.

How do I handle backorders or delays in my summer catalog order?

If you encounter backorders or delays, communicate promptly with your customers to manage their expectations. Offer alternatives if possible and keep them updated on the status of their orders. Being proactive can help maintain customer satisfaction despite any hiccups.

What resources are available to help me avoid mistakes in my catalog order?

Resources include training webinars, online forums, and support from experienced HO reps. Additionally, utilizing checklists and planning tools can help you stay organized and minimize errors when placing your order.

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