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This just happened to me last week...except her whole show was MIA...all 5 boxes.
HO sent her a new one as soon as I called them...they are great about handling that type of thing. All they needed was a new address because they couldn't send the show again to that address.
I had the exact same problem yesterday and today when I tried to submitt a supply order. I was very confused as well.
Let us know if you figure it out.
I just talked to the manager at my commissary at Fort Jackson. He said that if I was willing to sort and package the coupons that he had, he would pay the postage for the coupons to be sent to posts overseas.If you want to send your old coupons to me, I will send them with the ones I collect for...