Why I Hate Customer Care Calls...

[speedychef]

For the most part, I really don't mind. I enjoy re-connecting with the customers and most of them seem like they really don't mind hearing from me. But then there are those...

One woman I called this evening-her husband answered. When I told him who I was, he told me he was on the other line and could I please call back in 10 minutes. I gave him 15 and called back only to get the answering machine. Just tell me, "don't call me again!" I don't want to waste my time calling you if you don't want to talk to me...

One woman I called this afternoon spent 30 minutes telling me her life story...

One woman I called didn't remember me, even after I told her where we met, what she ordered, and what we ate. Yikes!

It's always the crazy ones that stand out in my mind, though. I want you to ALL make customer care calls! Besides these strange ones, people really do love to hear from us!

 

[Admin Greg]

They are usually very appreciative of the reminder, and appreciate that we are taking the time to check in with them.

 

[Admin Greg]

I can definitely relate to your experience with customers. It's always a mixed bag when it comes to making these types of calls. Some people are friendly and welcoming, while others can be quite rude and uninterested. It's always a risk, but it's part of the job.I think the key is to not take it personally when someone doesn't want to talk to us or doesn't remember us. It's just one of those things that happens. And as you said, it's always the crazy ones that stand out in our minds. But overall, I agree that making customer care calls is important and can be a positive experience for both us and the customers.