nancycookspc
Gold Member
- 418
I have a customer that want to return her whole order.
I call Ho to arrange the return, I have been with pc for almost 9yrs. IN the past customers WERE refunded the shipping as well.
Tonight I call and they tell me NO...wtf?????
Its ALWAYS been refunded.
I ask when did this change? and WHY were consultants NOT notified??? Rep was like its always been that way and we are just NOW enforcing it.
again...WTF?????
DO you think you need to tell consultants? I have a call into a supervisor..do you think I'll get a call?
not liking the changing of policies. just like the fiasco of the cookware return.
Change the rules upset consultants and then try to justify it....NOT good CS
I call Ho to arrange the return, I have been with pc for almost 9yrs. IN the past customers WERE refunded the shipping as well.
Tonight I call and they tell me NO...wtf?????
Its ALWAYS been refunded.
I ask when did this change? and WHY were consultants NOT notified??? Rep was like its always been that way and we are just NOW enforcing it.
again...WTF?????
DO you think you need to tell consultants? I have a call into a supervisor..do you think I'll get a call?
not liking the changing of policies. just like the fiasco of the cookware return.
Change the rules upset consultants and then try to justify it....NOT good CS