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The shipping time for promo items can vary depending on the item and your location. Generally, it takes 3-5 business days for promo items to ship. However, some items may take longer if they are on backorder or if there are shipping delays.
Yes, you can track your promo item shipment by logging into your Pampered Chef account and viewing your order history. Once your item has shipped, you will receive a tracking number that you can use to track your package's progress.
No, there are no additional shipping fees for promo items. The shipping cost is included in the price of the item. However, if you are ordering from outside the United States, there may be additional fees for customs and duties.
Yes, you can have your promo item shipped to a different address than your billing address. During the checkout process, you will have the option to enter a different shipping address.
If your promo item arrives damaged, please contact our customer service team within 30 days of receiving the item. We will work with you to either replace the damaged item or provide a refund.