Show on Hold, End of the Month!

[jwpamp]

Hey there!

On my $2000 show, one of the cards was "declined" (according to HO), but the customer said that it should have been fine (I trust her)....my question is that since it is the last day of the month, and on a weekend, will my commission be held up when they get this resolved on MONDAY???

This happened to me ONCE before, and the card went through when they retried it, but worried about my monthly stats and commission now!

Thanks in advance for the help!

 

[dannyzmom]

If you call HO they'll tell you that you have til (time) on (date) to get it resolved so it doesn't affect commission...it's usuallt at least 24-48hrs

 

[gilliandanielle]

They usually give you intil the 4th for a show submitted last minute of the month for everything to stay the same.

 

[jwpamp]

Yes, the date is Oct 4th, but I am calling FIRST thing Monday morning!! You don't think that it will affect my paycheck do you? (it's $560 from that ONE show alone!)

 

[gilliandanielle]

As long as you submit the new card number by the deadline it will be fine!!

 

[Bexs50]

I had this happen to me too! On this past Thursday, September 28, I had a show where the host's credit card was declined. I got it all straightened out yesterday, but I was told I had until October 5th to straighten it out and it wouldn't affect my commission or my stoneware incentive...hopefully, this is correct...that's how I took it anyway! And I'm relieved I got it worked out yesterday! Good Luck!

 

[gilliandanielle]

I would trust what date HO says rather than what we say on here. Maybe they just have one date for all problems to be resolved by no matter when it occurs?

 

[lisacb77]

It's usually the 4th...but Gill is right. If you have email registered with them, the date to be resolved is in the email letting you know it was declined.

Ask them to run the number again Monday if you think it's good. I had one that I wasn't sure on, tried to contact the guest & host for 2 days. On the off chance, called this morning and asked them to try again and it went through! Whew!

HTH

 

[DebbieJ]

I agree--when you call, have them run it again and they can tell you right away if it goes through. I've had that happen before. They asked me to verify the number. Silly me entered the expiration date incorrectly.

 

[gilliandanielle]

I have entered in a number right off the card, then it got declined. I called HO and her bank had issued a new card between when I took the order and when HO ran the card!

 

[jwpamp]

Woo-Hoo...fixed the show hold up this morning (customer gave me a different card # to use) and they released it. They also told me that it DOES still count toward my Sept. sales and that as long as things are corrected by 10pm on the 4th of the following month (Central time, I believe), it is still ok!

Wow! My bank account is sooooo happy!

 

[gilliandanielle]

I'm so glad they got this fixed in time! They didn't transfer you over to whoever makes director calls while you were already on the line?? Bummer!

 

[jenniferlynne]

Me too!!!I just had for the first time a credit card declined. Still waiting to get it worked out. The host told me if the guest doesn't return her call by the 4th, we will just pull her order off and send the rest through. Bad thing is, it was a $100 order, so that is going to drop the hostess down a level.