pcgogetter
Gold Member
- 234
if a customer came up to you at a show as soon as she got there and confronted you with a cracked mix ' n scraper wanting it replaced? She didn't have ANY information on when it was purchased, from the host or consultant. NOTHING!
Then she sat there and acted like I was the worst inconveice of the night. Didn't place an order(well she said she did on annother ladies order that night-I never saw anything of such & it wouldn't have amounted to anything because that ladies order was under $30). Then I finally pried her name phone number and address out of her before she left and called HO to find she earned it on a show SHE hosted back in July 29th 2002. 5 yrs ago. Needless to say the handle looked a bit used to say the least. Oh yeah and to top if off, it cracked shortly after she got it but she didn't do anythign about it then, & also she had something happen to her ice cream scoop to which another consultant "replaced" for nothing no questions asked! I tried to explain to her everything you normally would be she interrupted me several times and wouldn't listen to me at all. She said how disappointed she is that PC won't stand behind their products blah blah, I said they would if it were under warranty etc. Then she said this experience has left her with a bad taste for anything like this again. And she regrets placing the order she did. I did offer her HO # she declined once then finally she said she would write it down but doubted she would use it as she doesnt' plan to take this further.
Would you replace it for her and make sure she is aware YOU replaced it not HO etc? Or would you just say forget it?
Thanks Michelle
Then she sat there and acted like I was the worst inconveice of the night. Didn't place an order(well she said she did on annother ladies order that night-I never saw anything of such & it wouldn't have amounted to anything because that ladies order was under $30). Then I finally pried her name phone number and address out of her before she left and called HO to find she earned it on a show SHE hosted back in July 29th 2002. 5 yrs ago. Needless to say the handle looked a bit used to say the least. Oh yeah and to top if off, it cracked shortly after she got it but she didn't do anythign about it then, & also she had something happen to her ice cream scoop to which another consultant "replaced" for nothing no questions asked! I tried to explain to her everything you normally would be she interrupted me several times and wouldn't listen to me at all. She said how disappointed she is that PC won't stand behind their products blah blah, I said they would if it were under warranty etc. Then she said this experience has left her with a bad taste for anything like this again. And she regrets placing the order she did. I did offer her HO # she declined once then finally she said she would write it down but doubted she would use it as she doesnt' plan to take this further.
Would you replace it for her and make sure she is aware YOU replaced it not HO etc? Or would you just say forget it?
Thanks Michelle