colegrovet
Gold Member
- 998
sorry gotta vent....
got a hotel room through travelocity for my daughters graduation from college.
found out I had the wrong day booked... changed the day and was bill for the original day along with the correct day... Called to find out how to get my money back and was told it was their policy to not give refunds.
6th line of agreement states: Any changes to or cancellation of your GoodBuy reservation may result in fees up to the full cost of your stay.
hotel policy at the bottom states.. Any changes to, or cancellation of this booking are subject to a cancellation penalty. This includes a 1 night room charge plus applicable fees and taxes.
well my penalty was the whole nights fee.... Talked to supervisor at Travelocity and was told tough luck is so many words.. along with do not call the hotel, they won't help me.. After telling me not to call the hotel directly I did and all I got was a sympathetic ear.. That was my first and last time using them..
Okay I feel a little better... but still very POed....
got a hotel room through travelocity for my daughters graduation from college.
found out I had the wrong day booked... changed the day and was bill for the original day along with the correct day... Called to find out how to get my money back and was told it was their policy to not give refunds.
6th line of agreement states: Any changes to or cancellation of your GoodBuy reservation may result in fees up to the full cost of your stay.
hotel policy at the bottom states.. Any changes to, or cancellation of this booking are subject to a cancellation penalty. This includes a 1 night room charge plus applicable fees and taxes.
well my penalty was the whole nights fee.... Talked to supervisor at Travelocity and was told tough luck is so many words.. along with do not call the hotel, they won't help me.. After telling me not to call the hotel directly I did and all I got was a sympathetic ear.. That was my first and last time using them..
Okay I feel a little better... but still very POed....