Director Lost Gift Certificate - What to Do and How to Get a Replacement

[Mel5497]

I have a customer in my downline who has misplaced a gift certificate. Has anyone had this happen? Is she simply out of luck (like if she misplaced $25 cash)? I'm wondering since the certifcates are numbered.

(Unfortunately, I can't call the Solution Center. I'm out of the country until mid-week....DH had a business trip, so I tagged along. )

 

[pamperedbecky]

I'm guessing she might just be out of luck. But have her check to make sure. I just had a customer tell me this week that a gift certificate she ordered never showed up. I asked HO if there was a way to track if it had been used. She said there wasn't. They just reissued one and didn't say anything about making the other one "invalid." So, that's just my guess. Good luck!

 

[sharalam]

Hi there,I'm sorry to hear that your customer has misplaced their gift certificate. I understand how frustrating it can be to lose something of value. Fortunately, there are a few steps your customer can take to try and get a replacement.Firstly, I would recommend reaching out to the Solution Center as soon as possible once you return from your trip. They will be able to provide more specific instructions and assistance, as they have access to the gift certificate numbers and can verify if it has been used or not.In the meantime, your customer can also try contacting the person who gave them the gift certificate and see if they have a record of the number or if they can provide a replacement. They can also try retracing their steps and checking any places they may have visited since receiving the gift certificate.If all else fails, your customer may unfortunately be out of luck. However, it's always worth trying to reach out and see if a replacement can be obtained. I hope this helps and please let me know if I can be of any further assistance.