I spent the afternoon clearing my desk and trying to get caught up with all the little reminder notes I write myself. Several of them were prod adj that I had taken care of (this is my LEAST favorite thing to do). Now, when I process them I tell them that the info for returns doesn't always show up for me to track so if they need anything else to please let me know. Today I thought, " I am trying to be better about cc so I will just send a quick email to them to make sure they are satisfied and then toss all my sticky notes." I went to pick my kids up from school feeling great about going the extra mile Anyway here was the response I came home to.....GRRR. why did I even try??
Dear Chantelle,
I'm a little put-out with Pampered Chef. Like most moms, it's hard for me to find extra time for details like exchanging faulty items. I haven't found the opportunity to return the scoop yet(btw this was ordered back in Oct), but I would appreciate if you would pass on my frustration with Pampered Chef. Thanks so much! Happy Feast of the Presentation. Thanks so much for your kind help. XXXX
One of my resolutions is to stick up for myself better and not let little things like this get to me so I did send a response and I am deleting her email, but I thought venting on here might help too!!! By the way most of her kids are grown adults too ( I am not saying that doesn't make you busy!:blushing: it just kind of made me lol esp since mine are all little)
My response:
I am sorry that you feel that way. Pampered Chef does provide free shipping for items to be sent back for 30 days from the original purchase this includes faulty items as well as exchanges when people change their minds. If you would like to talk to them further about this you can call Pampered Chef directly at 1-888-OUR- CHEF. Your show order number is 441704 K- 522. If it helps at all you should be able to mail the items from home by using the post office's website at www.usps.com Let me know if you need anything else.
Have a great day,
Chantelle
And now I feel better!! Thanks for letting me vent
Dear Chantelle,
I'm a little put-out with Pampered Chef. Like most moms, it's hard for me to find extra time for details like exchanging faulty items. I haven't found the opportunity to return the scoop yet(btw this was ordered back in Oct), but I would appreciate if you would pass on my frustration with Pampered Chef. Thanks so much! Happy Feast of the Presentation. Thanks so much for your kind help. XXXX
One of my resolutions is to stick up for myself better and not let little things like this get to me so I did send a response and I am deleting her email, but I thought venting on here might help too!!! By the way most of her kids are grown adults too ( I am not saying that doesn't make you busy!:blushing: it just kind of made me lol esp since mine are all little)
My response:
I am sorry that you feel that way. Pampered Chef does provide free shipping for items to be sent back for 30 days from the original purchase this includes faulty items as well as exchanges when people change their minds. If you would like to talk to them further about this you can call Pampered Chef directly at 1-888-OUR- CHEF. Your show order number is 441704 K- 522. If it helps at all you should be able to mail the items from home by using the post office's website at www.usps.com Let me know if you need anything else.
Have a great day,
Chantelle
And now I feel better!! Thanks for letting me vent