So I get a call from one of the people that placed an order at a craft fair on 12/15. She informs me that she still has not received her items and this is on 1.12.10. I look online at FedEx and find out that it is still on its way from NJ to CT since 12.18.
First person at FedEx tells me they will put a trace on the package and that I need to give them a detailed inventory of what was in the box just in case the label fell off of the box. I tell the woman that I will call her back because P3 won't open at the moment.
In the meantime, I call HO and tell them what is going on and they say that they will send my customer a note with an apology item and get her her products ASAP.
I finally get P3 open and call FedEx to tell them the contents of the box. I'm informed by person number 2 that the box was stolen off of the trailer and that I should call HO and have them report it because they will not deal directly with me and that they don't care what was in the box. I get upset and ask if they ever tried to figure out which packages were stolen or were they hoping to get away with not crediting the people whose packages were stolen if they never contacted them. She just abruptly told me to call HO and that they would deal with it.
The next day I get a call from FedEx telling me that they were calling because of the trace on my package and that it was stolen. When I inform them that I already knew this they seemed shocked.
Does anyone at FedEx know what the other person is doing or what! What is the point of computers if no one reads the information on them.
OK, I'm better now!!!!
Thanks for listening.
First person at FedEx tells me they will put a trace on the package and that I need to give them a detailed inventory of what was in the box just in case the label fell off of the box. I tell the woman that I will call her back because P3 won't open at the moment.
In the meantime, I call HO and tell them what is going on and they say that they will send my customer a note with an apology item and get her her products ASAP.
I finally get P3 open and call FedEx to tell them the contents of the box. I'm informed by person number 2 that the box was stolen off of the trailer and that I should call HO and have them report it because they will not deal directly with me and that they don't care what was in the box. I get upset and ask if they ever tried to figure out which packages were stolen or were they hoping to get away with not crediting the people whose packages were stolen if they never contacted them. She just abruptly told me to call HO and that they would deal with it.
The next day I get a call from FedEx telling me that they were calling because of the trace on my package and that it was stolen. When I inform them that I already knew this they seemed shocked.
Does anyone at FedEx know what the other person is doing or what! What is the point of computers if no one reads the information on them.
OK, I'm better now!!!!
Thanks for listening.