How to process return of broken stone

Discussion in 'Customer Care and Service' started by PamperedMandy2010, Jan 19, 2011.

  1. I have never had to do this before and I have a customer who's stone broke...can someone point me in the right direction? Thanks!!!
     
  2. yankfan24

    yankfan24 Gold Member

    Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.
     
  3. esavvymom

    esavvymom CS Leader Staff Member

    And that it was a customer order you did for her.

    If it was done under a different consultant, you'll need that consultant's name and the host's name/show date (should be on the receipt if she has given you one). Then call Customer Service. They'll walk you through what they need for the return authorization.
     
  4. awesome!! thank you! it's done now! :)
     

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