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How to process return of broken stone

Discussion in 'General Business and Customer Service' started by PamperedMandy2010, Jan 19, 2011.

  1. PamperedMandy2010

    PamperedMandy2010 New Recruit

    I have never had to do this before and I have a customer who's stone broke...can someone point me in the right direction? Thanks!!!
  2. yankfan24

    yankfan24 Advanced Member Gold Member

    Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.
    Jan 19, 2011
  3. esavvymom

    esavvymom Legacy Member Staff Member

    And that it was a customer order you did for her.

    If it was done under a different consultant, you'll need that consultant's name and the host's name/show date (should be on the receipt if she has given you one). Then call Customer Service. They'll walk you through what they need for the return authorization.
    Jan 19, 2011
  4. PamperedMandy2010

    PamperedMandy2010 New Recruit

    awesome!! thank you! it's done now! :)
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