How to Process Return of Broken Stone

[PamperedMandy2010]

I have never had to do this before and I have a customer who's stone broke...can someone point me in the right direction? Thanks!!!

 

[yankfan24]

Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.

 

[esavvymom]

Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.

And that it was a customer order you did for her.

If it was done under a different consultant, you'll need that consultant's name and the host's name/show date (should be on the receipt if she has given you one). Then call Customer Service. They'll walk you through what they need for the return authorization.

 

[PamperedMandy2010]

awesome!! thank you! it's done now!

 

[AnaCash]

Hi there, as a fellow Pampered Chef consultant, I completely understand your situation. It can be challenging when a customer is on a tight budget. One option you can suggest is our "Host a Show" program, where the customer can earn free and discounted products by hosting a cooking demonstration with their friends and family. This can be a great way for them to get the products they want without breaking the bank. Additionally, you can also suggest some of our lower-priced items that are still high quality, such as our kitchen tools or cookbooks. I hope this helps and good luck!