ChefBeckyD
Gold Member
- 20,376
Not mileage wise....
I just had a phone call from a customer......here is how it went - I say "Hello?" she says "Hello, Becky, this is Cindy and I bought a scoop and it's broken"....I say..."Okay, who's show did you attend?"
She goes on to give me the name of the host, I look up the info for her, and then I remember her......that scoop was all she bought - she was looking for freebies the whole night at the show, and complaining about products etc......absolutely no interest in booking, and gave me no contact info(I had her address, but no phone or email)......but now - she thinks I should pick up her scoop from her house and do the return for her. I very politely told her that I am not authorized to handle returns, and gave her the 888 # for PC to call and do the return herself. Now, sometime I do manage returns for hosts and regular customers - but not sure I want to go out of my way for this......
But at the same time, I think to myself maybe I'd be gaining a customer??? Or is she just looking for more freebies and wouldn't appreciate it???
What would you have done?
I just had a phone call from a customer......here is how it went - I say "Hello?" she says "Hello, Becky, this is Cindy and I bought a scoop and it's broken"....I say..."Okay, who's show did you attend?"
She goes on to give me the name of the host, I look up the info for her, and then I remember her......that scoop was all she bought - she was looking for freebies the whole night at the show, and complaining about products etc......absolutely no interest in booking, and gave me no contact info(I had her address, but no phone or email)......but now - she thinks I should pick up her scoop from her house and do the return for her. I very politely told her that I am not authorized to handle returns, and gave her the 888 # for PC to call and do the return herself. Now, sometime I do manage returns for hosts and regular customers - but not sure I want to go out of my way for this......
But at the same time, I think to myself maybe I'd be gaining a customer??? Or is she just looking for more freebies and wouldn't appreciate it???
What would you have done?