I should know this....
I have a friend of a friend of a host who has a broken lid on her Chilzanne Rec. I am told it is only a year old (so within warranty period).
I guess normally I take care of getting the info/instructions/ref# for a customer, but since it has to go through so many people, I would prefer her to take care of it herself.
My questions:
1. Since it is under warranty (but after 30 days) she would only have to pay shipping to get the broken lid to PC?
2. She would not pay anything (even S&H) on the replacement part?
3. What number do I give her to call?? I was told never to give out the number I call, but didn't know the customer number.
Any help is appreciated!!!
I have a friend of a friend of a host who has a broken lid on her Chilzanne Rec. I am told it is only a year old (so within warranty period).
I guess normally I take care of getting the info/instructions/ref# for a customer, but since it has to go through so many people, I would prefer her to take care of it herself.
My questions:
1. Since it is under warranty (but after 30 days) she would only have to pay shipping to get the broken lid to PC?
2. She would not pay anything (even S&H) on the replacement part?
3. What number do I give her to call?? I was told never to give out the number I call, but didn't know the customer number.
Any help is appreciated!!!