First product adjustment here...
OK, I keep reading about exchanges due to customer or consultant mistakes...but when I go to CC and go online to product adjustment, the only reasons listed are:
Product Missing
Product Damaged
Product arrived that was not originally ordered
None of these fit that it was a mistake. When this is the case, do you call and make the product adjustment or choose one of those options online? If I call it in, do I tell the person I am speaking to that the customer wrote down the wrong info?
Thanks!
OK, I keep reading about exchanges due to customer or consultant mistakes...but when I go to CC and go online to product adjustment, the only reasons listed are:
Product Missing
Product Damaged
Product arrived that was not originally ordered
None of these fit that it was a mistake. When this is the case, do you call and make the product adjustment or choose one of those options online? If I call it in, do I tell the person I am speaking to that the customer wrote down the wrong info?
Thanks!