Customer's Teenager Washed the Lid!

[TheChaoticCook]

To her collapsable bowl in the dishwasher! It shrunk Is it still under warranty? The bowl is only 1 mo. old.

 

[kspry]

It's a guarantee, not a warranty. Well, the lid isn't dishwasher safe, so washing it in the dishwasher just voided the guarantee.

A new lid is $6 on the replacements part form, and she won't have to pay shipping. It's item #279M.

• If a product arrived damaged or does not perform according to Use and Care instructions, please contact the Solution Center within 30 days from the ship date of the Show.

• If you are not completely satisfied with a nonconsumable product within one year from the date of purchase, contact our Solution Center. Upon return of product with original sales receipt (at your expense), we will replace, refund or exchange the item for any other item available...

PC has great product guarantees, but I think the teenager should pay for the lid, not PC. If your customer is really angry about it, I guess the 2nd paragraph I posted would apply.....but the lid is only $6.

I struggle with my son knowing which items are dishwasher safe, as well. I feel her pain.

 

[DessertDivaFL]

Oh, the lid ISN'T dishwasher safe? I washed it in the dishwasher but it didn't shrink. People must be using super hot water or something. I will know better now!

 

[TheChaoticCook]

Thank you very much for that information!

 

[Staci]

Hi there! I'm sorry to hear that your collapsible bowl shrunk in the dishwasher. That must be frustrating! As a fellow Pampered Chef consultant, I can assure you that our products are designed to withstand normal use and cleaning. I would recommend checking the care instructions for the bowl and seeing if there are any specific guidelines for dishwasher use. If not, then I would suggest reaching out to our customer service team to see if the bowl is still under warranty. They will be able to assist you further and hopefully get the issue resolved. Best of luck!