Intrepid_Chef
Silver Member
- 5,161
I'm trying to make sense of the cookware replacement guidelines as explained in the latest Consultant News:
A valued customer can spend a lot of money on postage to have her cookware replaced, only to have it returned to her b/c H.O. determined she abused it, even if she did not?
What if she used bamboo spoons (allowed) and still got scratches? What if the top of her skillet is scratched by the metal lids they tell us to use?
And what is all this business about non-stick cooking sprays?
Good grief ... I know they are trying to prevent improper use of the warranty, but it seems like they are just looking for reasons not to honor the lifetime warranty, unless it was damaged upon receipt.
I hope I'm wrong ...
A valued customer can spend a lot of money on postage to have her cookware replaced, only to have it returned to her b/c H.O. determined she abused it, even if she did not?
What if she used bamboo spoons (allowed) and still got scratches? What if the top of her skillet is scratched by the metal lids they tell us to use?
And what is all this business about non-stick cooking sprays?
Good grief ... I know they are trying to prevent improper use of the warranty, but it seems like they are just looking for reasons not to honor the lifetime warranty, unless it was damaged upon receipt.
I hope I'm wrong ...