babywings76
Gold Member
- 7,288
I just got this e-mail yesterday.
Hi Amanda -
I have a couple questions about Pampered Chef that you may be able to answer for me, hopefully.
1 - Several years ago, I bought the Family Skillet as part of my cooking set. I actually don't think PC even sells my set anymore, but whatever. I'm hoping you know what I mean by the Family Skillet. Anyway, just recently, I can't cook anything in it. Everything sticks to it and it won't come clean. Is there a way to correct that? Of course I don't have my receipt or I would just ask for a replacement. Dumb of me to not keep it for something like that.
2 - I love to bake. I bake cookies on nothing but my PC stones. In fact, one of them is literally black because I use it so much. Anyway, I'm having trouble getting cookies off the stone without crushing the side of the cookie. Is there a spatula that would work well that PC sells? I hate to use metal because I can't stand the sound of the metal on the stone, but that's the thickness I think it probably needs to be. Any thoughts?
Thanks for you input!!
How would you respond to the question #1?
Here's what I'm thinking of sending. Please tell me what you think.
Thanks for your email.
I love to use the PC stones for cookies, too. Glad to hear you enjoy using yours. I, too, had this same question a few years ago before I became a consultant. I also don't like the feel of metal on the stoneware, but I have to admit that now I use the mini-serving spatula to take the cookies off because it just works perfectly for it. I haven't tried it because I don't own it yet, but my other consultant friends have recommended trying the Small Slotted Turner.
Yes, the Family Skillet is the 12" one. I not aware of any particular way to clean to fix the non-stick properties. For cleaning it after things have stuck on too much, I would recommend soaking it in hot water and then using one of the pan scrapers (the brown square thing that comes with the stoneware.) Be sure to just use regular cooking oils or our Kitchen Spritzer because commercial cooking sprays have other added ingredients that actually harm the non-stick.
However, the current line of cookware, Executive, as well as the previous line, Professional, are guaranteed for life. To find out for sure which line you have, flip it over and see what it says. It should be printed on there. If it's a different line, depending on what it is, it may not have the lifetime guarantee. If it has the lifetime guarantee and it became damaged under normal use, the company will replace it. Some things they will ask when I call is if it was ever put in the dishwasher, if metal tools were used on it... you also don't ever need to use high heat or cooking sprays which can build up on there. Not saying you've done any of these things, just wanted to be prepared to give the answers when they ask.
So, I could call and talk to the company and work on getting a reference # for you for the return. You will just need to ship the pan back (fed ex, UPS or post office.. whatever is cheapest or most convenient for you) and they will send you a new one. Consultants are not authorized to accept returns.
Since you don't have your receipt, they are going to need a way to track the purchase...if you know who hosted the show and/or maybe who the consultant was and approx year you bought it, any info will help them find it in their system.
The other option available is for you to call our Lifetime Guarantee customer service number. Then you can speak to them directly and find out what you'd like to do. The number is: (800) 808-5395.
Hope that helps! Please let me know what you find out and if you'd like me to help you further or if you want to call customer service.
Hi Amanda -
I have a couple questions about Pampered Chef that you may be able to answer for me, hopefully.
1 - Several years ago, I bought the Family Skillet as part of my cooking set. I actually don't think PC even sells my set anymore, but whatever. I'm hoping you know what I mean by the Family Skillet. Anyway, just recently, I can't cook anything in it. Everything sticks to it and it won't come clean. Is there a way to correct that? Of course I don't have my receipt or I would just ask for a replacement. Dumb of me to not keep it for something like that.
2 - I love to bake. I bake cookies on nothing but my PC stones. In fact, one of them is literally black because I use it so much. Anyway, I'm having trouble getting cookies off the stone without crushing the side of the cookie. Is there a spatula that would work well that PC sells? I hate to use metal because I can't stand the sound of the metal on the stone, but that's the thickness I think it probably needs to be. Any thoughts?
Thanks for you input!!
How would you respond to the question #1?
Here's what I'm thinking of sending. Please tell me what you think.
Thanks for your email.
I love to use the PC stones for cookies, too. Glad to hear you enjoy using yours. I, too, had this same question a few years ago before I became a consultant. I also don't like the feel of metal on the stoneware, but I have to admit that now I use the mini-serving spatula to take the cookies off because it just works perfectly for it. I haven't tried it because I don't own it yet, but my other consultant friends have recommended trying the Small Slotted Turner.
Yes, the Family Skillet is the 12" one. I not aware of any particular way to clean to fix the non-stick properties. For cleaning it after things have stuck on too much, I would recommend soaking it in hot water and then using one of the pan scrapers (the brown square thing that comes with the stoneware.) Be sure to just use regular cooking oils or our Kitchen Spritzer because commercial cooking sprays have other added ingredients that actually harm the non-stick.
However, the current line of cookware, Executive, as well as the previous line, Professional, are guaranteed for life. To find out for sure which line you have, flip it over and see what it says. It should be printed on there. If it's a different line, depending on what it is, it may not have the lifetime guarantee. If it has the lifetime guarantee and it became damaged under normal use, the company will replace it. Some things they will ask when I call is if it was ever put in the dishwasher, if metal tools were used on it... you also don't ever need to use high heat or cooking sprays which can build up on there. Not saying you've done any of these things, just wanted to be prepared to give the answers when they ask.
So, I could call and talk to the company and work on getting a reference # for you for the return. You will just need to ship the pan back (fed ex, UPS or post office.. whatever is cheapest or most convenient for you) and they will send you a new one. Consultants are not authorized to accept returns.
Since you don't have your receipt, they are going to need a way to track the purchase...if you know who hosted the show and/or maybe who the consultant was and approx year you bought it, any info will help them find it in their system.
The other option available is for you to call our Lifetime Guarantee customer service number. Then you can speak to them directly and find out what you'd like to do. The number is: (800) 808-5395.
Hope that helps! Please let me know what you find out and if you'd like me to help you further or if you want to call customer service.