babywings76
Gold Member
- 7,288
I had a customer email me:I had placed an order through Xxxx's catalog party however I am a little disappointed with the Cookie Sheet I had ordered. I used it once, last night, and it has scratches all over the bottem as well as two small chips on the bottom. I don't use a dish washer so I know it had to have happened when I cooked it. I was wondering if maybe I could exchange it for something else or get my money back.First off, I'm not sure if she's referring to the cooking surface or the bottom of it. If it's the bottom, then I'm guessing it's normal scratches that can happen from sliding the cookie sheet in and out of the oven on the racks. Would you agree? So a new one would have the same problem, right? Or do you think she's referring to the cooking surface? Either way, I'll call her to double check. But the chipping on the bottom isn't good, so it could just be a defective one.I thought I'd let her know her options about returning it for a refund, getting a replacement issued, or that she can exchange it for something else. If it's an exchange, she'll need to contact HO to handle it. (If it's a return, HO still has to handle it, but I'd be willing to call on her behalf and get that done since it was a CC purchase and they can just credit her.) What I'm trying to decide is if in talking with her I should recommend the stoneware cookie sheet, if she is in fact not happy with the metal one (because I'm thinking scratches are normal, right?) So, is she able to get the sale price on stoneware if she does an exchange w/ HO? Or does she need to just return it and then order the stone w/ me on a show I have open?What would you recommend?