Overcoming Fear of Customer Care Calls: Tips for New PC Consultants

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Discussion Overview

This thread explores the experiences and feelings of new Pampered Chef consultants regarding customer care calls. Participants share their thoughts on overcoming the fear of making these calls and discuss the timing and approach for reaching out to customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a new consultant, expresses hesitation about making customer care calls due to a fear of rejection and concerns about bothering customers.
  • Another participant shares that it is never too late to make calls and notes that customers are often happy to receive them, sometimes even expecting to hear from the consultant.
  • One participant mentions a specific approach to calls, emphasizing the importance of focusing on customer care rather than sales, which helps ease customer apprehension.
  • Another participant agrees, stating that customers are often surprised and pleased to receive a call that is not sales-focused, leading to a positive interaction.

Areas of Agreement / Disagreement

Participants generally agree that customer care calls can be beneficial and that customers appreciate the outreach when it is framed as a service rather than a sales pitch. No clear consensus on the best timing for calls is evident.

Contextual Notes

Participants share personal experiences and strategies for making customer care calls, reflecting a range of comfort levels and approaches among new consultants.

Who May Find This Useful

New Pampered Chef consultants who are apprehensive about making customer care calls may find the shared experiences and strategies helpful as they navigate their own outreach efforts.

R
Raenstorm
Messages
18
I wasn't sure where to put this.

I am still fairly new to PC. I started in July. I am very hesitatnt about making customer care calls. Do people get irritated when you call? I just don't want to feel like I am bothering them.
I'm just looking for some input on how to get over this "fear". I guess it's a fear of rejection. :(

Also, when do you usually make your customer care calls? Do you think it's too late to make calls from a show in July?

Thanks for any info.
 
It's really never too late. You can just mention it if it makes you feel a little odd. "Starting new resolutions early...to provide great customer service...etc". It's very rare for me to have people be anything but happy that I called. Sometimes they've even been thinking of contacting me! I remind them how I know them, that I'm just checking on them to see if they are enjoying their products. If I have something that states that they were interested in having a show, I mention that. If not, I just might just let them know about the specials coming up if they are interested.

Just don't make it about you and booking a show or making a sale. They'll feel that. I've had people contact me (usually the host of the show) b/c their FRIEND told them I called and they thought it was great :).

Good luck!
 
I'm with Jules. Here's what I usually say:
Hi, this is Rae, the PC consultant from Susie's party. I'm just calling to make sure you love the things you got from Susie's party.
Click to expand...
If possible, I add a little something extra that they can do with one of the products they ordered. I remind them that they are welcome to call me any time they have a question or a problem. As long as you make it about taking care of them, it's not a bother. If they feel pressured to do something for you, it might be.
 
I agree - just started doing this and when it is just to say thank you and do you need any recipes, ideas ... the customer is surprised. you can just hear it in their voice. first they are a little wary and then when they realize you aren't calling to sell them more things, they really loosen up. all good!
 
  • Thread starter
  • #5
Thanks for all of your input. I really appreciate. I am going to attempt my first call this weekend!
 

Frequently Asked Questions

What are some common fears new Pampered Chef consultants face when making customer care calls?

New consultants often fear rejection, not knowing what to say, or feeling unprepared to handle customer questions. They may also worry about bothering customers or coming across as too pushy. These fears can be paralyzing, but recognizing them is the first step to overcoming them.

How can I prepare for customer care calls to reduce my anxiety?

Preparation is key to feeling confident. Start by creating a script or outline of key points you want to cover during the call. Familiarize yourself with the products and common customer inquiries. Practicing with a friend or mentor can also help you feel more at ease.

What are some tips for building confidence before making calls?

To build confidence, remind yourself of your purpose: to provide value and support to your customers. Visualize a successful call and focus on positive outcomes. Additionally, setting small, achievable goals for each call can help you build momentum and confidence over time.

How should I handle a customer who seems uninterested or unresponsive during a call?

If a customer appears uninterested, remain calm and respectful. Ask open-ended questions to engage them and listen actively to their responses. If they still seem unresponsive, gracefully acknowledge their disinterest and offer to follow up at a later time. It's important to respect their space while leaving the door open for future communication.

What are some effective follow-up strategies after a customer care call?

After a call, send a personalized thank-you message or email to express your appreciation for their time. Include any relevant information discussed during the call and offer additional resources or support. Following up with a friendly reminder or check-in can also help maintain the relationship and encourage future engagement.

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