Lost and Found: A Broken Stoneware Piece

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Discussion Overview

This thread discusses a participant's experience with a customer seeking information about a broken stoneware product purchased years ago. Participants share their insights on identifying the product, handling customer inquiries, and the challenges associated with product replacements.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a customer with a broken stoneware piece, unsure of its identity and lacking a receipt due to the time elapsed since purchase.
  • Another participant suggests checking for a receipt and contacting the company for assistance, noting that the company handles returns.
  • Several users discuss the possibility that the item in question is an old stoneware baking bowl or a mini deep dish baker, with some recalling that unglazed versions existed in the past.
  • One participant shares their approach of directing customers to the company for returns, emphasizing good customer service.
  • Another participant notes that the customer is not interested in a glazed replacement and is looking for the original piece.
  • One participant expresses a desire to see a picture of the broken piece to help identify it.
  • Another participant recalls that the deep dish baker was once available in an unglazed version, which was smaller than the current mini version.

Areas of Agreement / Disagreement

Views differ on the identification of the broken piece, with no clear consensus on its exact nature or replacement options. Some participants agree on the challenges of finding documentation for older products.

Contextual Notes

The discussion reflects personal experiences and opinions regarding customer service practices and product identification within the context of Pampered Chef's offerings.

Who May Find This Useful

Consultants who encounter similar situations with customers seeking information about older or broken products may find the shared experiences and suggestions relevant.

Shawnna
Shawnna
Gold Member
Messages
2,372
I have a customer who has pieces of a broken stoneware product. She insists she bought it from me several years ago. I can't find it on my computer...I definately know it was over 3 years ago so I wouldn't have a copy of the paper receipt...but I have had computer problems. Anyway, the piece looks like a mini deep dish baker. It isn't as big around as a plate, and about as deep as the deep dish baker. She says it holds one package of cornbread mix. It is not a glazed piece. I have been selling PC for about 10 years and I don't remember this piece. Do any of you have any ideas? Do any of you have one of these you might want to sell? Thanks in advance for all your help.
 
Ask if she has her receipt....most likely doesn't. Let her know PC usually requires one. Then offer to try and help... Ask her under which host name she ordered. You can then call HO and have them research by host name and then her name. If it's past the 3 years, then she'll have to purchase a new one.
 
Sounds like the old stoneware baking bowl:
http://blog.canadianparents.com/helensblog/files/2008/08/pampered-chef-bowl.jpgShe doesn't expect it to be replaced, does she? For some reason, lots of folks seem to think the stoneware (or all PC products, when it comes down to it!) comes with a lifetime guarantee. I think the deep covered baker is the closet thing to it in the current product line.
 
If any of my customers have a piece that I did not sell them (or if you couldn't find documentation of in your files) I send them directly to the company and let them handle it. The company is in charge of all returns. That is why the info is on the back of each receipt. When you handle the return, it's just good customer service. I have sent MANY to the 1-888 number!!As for replacement if she wants, you can check yahoo's Let's Make a Deal or the Marketplace here. I have had a ton of luck on both!
 
Last edited:
Sounds like the mini baker. Waaaay back, there was an unglazed version, but it was otherwise similar to the glazed one in the catalog now. It would absolutely be out of the guarantee period. Give the customer the toll-free customer service number and have her call. You can let her know that it'll be easier for her to work with cust. svc. than for you to keep coming back to her to get more info (which is absolutely true).
 
  • Thread starter
  • #6
Oh...she doesn't have her receipt and after I saw it I told her it was very old...I don't even remember seeing one before. She says she ordered it from me so it must have been at one of my very first parties. She knows it is no longer available...and she didn't seem interested in the glazed one. I told her I would bring my glazed on by for her to see. She just wants another one and told me what she would be willing to pay.

Oh and it is definately not the ddb lid/bowl. Its way too big. It has to be a mini-ddb. So, if anyone has one stashed somewhere let me know.
 
Wish you could post a pic of the piece. It would be kinda fun to play "figure out the retired piece of stoneware" :)
 
Many years ago the DDB was not glazed & its a little smaller ( not as small as the mini) also I don't think its as deep either...HTH
 

Frequently Asked Questions

What should I do if I find a broken Pampered Chef stoneware piece?

If you find a broken Pampered Chef stoneware piece, first ensure that it is safe to handle. Carefully dispose of any sharp or jagged pieces to avoid injury. If the piece is still partially intact, you may want to contact Pampered Chef customer service for guidance on potential replacements or repairs.

Can I return a broken stoneware piece to Pampered Chef?

How can I prevent my Pampered Chef stoneware from breaking?

To prevent your Pampered Chef stoneware from breaking, avoid sudden temperature changes, such as placing a hot piece directly into cold water. Always preheat your oven when using stoneware and avoid using it on the stovetop or under a broiler. Proper care and handling can extend the life of your stoneware.

Is there a warranty for Pampered Chef stoneware?

Yes, Pampered Chef stoneware typically comes with a limited warranty that covers defects in material and workmanship. However, this warranty does not cover damage caused by misuse or accidents. Check the warranty details provided with your purchase for specific information.

What are my options if my stoneware is no longer available for replacement?

If your specific stoneware piece is no longer available for replacement, Pampered Chef may offer a similar item or a credit towards a new purchase. Contact customer service to explore your options and find a suitable replacement that meets your needs.

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