What Is the Appropriate Follow up to This?

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Discussion Overview

The thread discusses how to appropriately follow up with a host who had to cancel a party due to a family emergency. Participants share their thoughts on the best way to approach the situation, considering the emotional state of the host.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses understanding of the host's situation and suggests sending a thoughtful email to follow up.
  • Another participant mentions that they always suggest picking a new date immediately when cancellations occur.
  • One participant counters that suggesting a new date while the host is on the way to the ER may not be appropriate.
  • One participant shares their experience of sending a 'thinking of you' card, emphasizing its personal touch and suggesting to follow up later.
  • Several participants agree that sending a card is a thoughtful gesture and could be more appreciated than an email at that moment.
  • One participant shares their personal experience with caregiving and suggests waiting a few days before discussing rescheduling.
  • Another participant expresses intent to adopt the card-sending approach for future reschedules due to medical issues.

Areas of Agreement / Disagreement

There is general agreement among participants on the idea of sending a card as a thoughtful gesture, while opinions differ on the timing and appropriateness of suggesting a new date immediately after a cancellation.

Contextual Notes

Participants draw from personal experiences related to caregiving and emotional support, highlighting the importance of sensitivity in communication during difficult times.

Who May Find This Useful

Consultants who encounter similar situations with hosts may find the shared experiences and suggestions relevant for their own follow-up strategies.

kdangel518
kdangel518
Gold Member
Messages
932
I had my host for tonight just call and cancel b/c her mom fell yesterday in adult daycare- they sent her home, and then she fell again today at home. My host is now on her way to the ER with her mom and is not mentally prepared, nor is her home prepared, for a party tonight.

Obviously I completely understand this and told her to please take care, I hope her mom is ok, and get back to me when she's ready to reschedule.

I would like to follow up with her so she doesn't fall off the radar though. I was thinking tonight when I get home to shoot her a quick email as follows, do you think this is a good response or too pushy?

Hi Theresa! I'm so sorry again to hear about your mom, I hope all is ok with her. Below are the dates I currently have available for November- let me know if you'd like me to hold one of them for us to reschedule your party and we can catch up next week to confirm. If you're not ready to pick a date yet that's ok, just get in touch with me when things have settled down a bit. I'll try to check back with you in a week or two! I hope the rest of your weekend is enjoyable and best wishes for a quick recovery for your mom!
 
When people call to cancel/reschedule, I ALWAYS suggest we pick a new date right away that way when she is calling to let her guests know about the cancellation, she can give them the new date right away.
 
  • Thread starter
  • #3
Well, she was literally in the car on the way to the ER with her mother. I don't think that would have been appropriate for me to suggest or possible for her to do. She sounded incredibly frazzled.
 
So, this is what I would do... for what it is worth. :-)
I would drop a 'thinking of you' card in the mail today with a note saying hope your mom is feeling better. I'll be in touch next week to follow up with you.
I think this is the last thing on her mind today and if she is faced with the email upon returning home she might just automatically think - I don't have time for this.
A written note is so much more personal too.

Good luck!
-c
 
Charity I agree! That would be a very thoughtful touch!
 
I agree with Charity and it's a great idea to send a card - so few people do nowadays. Good luck!
 
I was thinking basically the same thing. For now, just say that you hope that her mother is doing fine and wait 3-5 days before approaching the topic of picking a new date. Having been a live-in care giver for two elderly grandparents and a father who was paralyzed from the neck down I can attest to making multiple last minute ER trips with each of them over the years. I would have been more focused on dealing with the current injury/illness and not mentally in the state to think about setting a new date right then.I can't use the military mail for business purposes, so all of my contact is by phone or e-mail. But I agree that in your position, the hand written letter is an excellent idea! It definitely is more personable and will be appreciated much more. :D
 
chefcharity said:
So, this is what I would do... for what it is worth. :-)
I would drop a 'thinking of you' card in the mail today with a note saying hope your mom is feeling better. I'll be in touch next week to follow up with you.
I think this is the last thing on her mind today and if she is faced with the email upon returning home she might just automatically think - I don't have time for this.
A written note is so much more personal too.

Good luck!
-c
Click to expand...

Exactly what I would've done!
 
Ditto on the sending card thing. Plus, by stating in the card that you'll be in touch next week, she'll be better mentally prepared for your call/email.
 
nikked said:
Ditto on the sending card thing. Plus, by stating in the card that you'll be in touch next week, she'll be better mentally prepared for your call/email.
Click to expand...

I think I am going to do that for all of my reschedules due to medical problems. Thanks for the idea! I hope it works out for you, Kdangel!
 
  • Thread starter
  • #11
Thanks for the suggestions ladies!
 
so, Kara... what happened?
 

Frequently Asked Questions

What is the best way to follow up after a Pampered Chef party?

The best way to follow up after a Pampered Chef party is to send a personalized thank-you message to each guest within 24-48 hours. In your message, express gratitude for their attendance, highlight any products that were particularly popular, and remind them of any special offers or promotions that are still available. This keeps the conversation going and encourages further engagement.

How long should I wait before following up with potential customers?

It’s generally recommended to follow up with potential customers within a week after your initial contact. This timeframe allows them to consider their options while keeping your offer fresh in their minds. If they expressed interest during the party, a follow-up within a few days can help maintain their enthusiasm.

What should I include in my follow-up message?

Your follow-up message should include a thank you for their participation, a summary of the products showcased, any special promotions or discounts available, and an invitation to ask questions or place an order. Personalizing the message based on their interests can also make a significant impact.

Is it appropriate to follow up multiple times?

Yes, it is appropriate to follow up multiple times, but be sure to space out your communications to avoid overwhelming potential customers. A good rule of thumb is to follow up once a week for a month, then scale back if you don’t receive a response. Always be polite and respectful of their time and interest.

How can I make my follow-up more effective?

To make your follow-up more effective, personalize your messages based on the individual’s interests or questions they had during the party. Use engaging subject lines, include visuals of the products, and offer limited-time promotions to create a sense of urgency. Additionally, consider using different communication methods, such as phone calls or social media messages, to reach them where they are most comfortable.

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