Adding 2 Small Orders Onto a Different Show

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SUMMARY

The discussion revolves around the logistics of processing two small orders for an October catalog show after a host's health issues prevented her from managing her September show. The orders consist of a jar opener and a stone, both paid for separately with shipping costs of $4.25 each. The consultant considers whether to combine the orders under one name to save on shipping or keep them separate for warranty purposes. Ultimately, the consensus leans towards maintaining separate orders to avoid complications and ensure proper tracking of warranties.

PREREQUISITES
  • Understanding of direct sales order processing
  • Familiarity with customer service best practices in sales
  • Knowledge of shipping cost implications in order management
  • Awareness of warranty policies related to product sales
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  • Research best practices for combining orders in direct sales
  • Learn about warranty implications for different product types
  • Explore customer communication strategies for order changes
  • Investigate shipping cost optimization techniques in sales
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Direct sales consultants, customer service representatives, and anyone involved in managing product orders and customer relationships in a sales environment.

babywings76
Gold Member
Messages
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I had a host want to do a catalog show. She had a major MS flair up and was unable to actively pursue contacting people about placing orders. She ended up in the hospital and is living at her mom's now. Her mother in law ordered a jar opener and her mother ordered a stone. This was supposed to be a September show. At the end of September, I told her about the deadline and that I completely understand about her health and not to worry about the show. As we approached the deadline, I called her and asked her if she wanted me to still process those orders. I could place them as individual orders, but then the shipping cost is more, or that I could add them to a show I do have open. It's an October show, though, so the stoneware isn't on sale, but I'd still honor the sale price. She decided to have me just put them on this October show.

So here's my question...when I put these on the other show, do I put them as 2 separate guests or combine them into one order? They both wrote me checks and since they were separate orders, they both paid the $4.25 shipping. I was tempted to just put them on one order, using the mom's name since she's the one who is getting the stone and that has the guarantee most likely to be needed (compared to a jar opener). So would I then refund them the shipping fee, or keep it to help cover my cost of giving them the sale price on the stone? Or just do it 2 separate orders and just write off what I need to write off. It seems silly to have just a jar opener as one order and charge them both shipping...especially now that I'm putting them on another show.

What would you do? I need to print off receipts and it feels weird to combine them and they'll know it. That's why I'm wondering about giving them a refund?

As usual, my long-winded self took forever to explain this and ask the question....:rolleyes:
 
if it were me i would ask them if combining the orders were okay, i know we are not supposed to that, but hey if you can save them on shipping why not. plus it would be only $2.13 each for shipping instead of $4.25. but that is just me.
 
I would do it under two separate orders for warranty purposes. I'm dealing with a host right now who's mad that her consultant put her entire show under someone else's name. So now NONE of her items are in her name. It's a huge deal & corporate can't figure out how to straighten it out. I know your items aren't the same as lifetime warranty issues that I'm dealing with ... but it's still easier to do it under the correct names and not have to remember who's name it was under later. ;)
 

Frequently Asked Questions

Can I add two small orders to a different show in Pampered Chef?

Yes, you can add two small orders to a different show in Pampered Chef, as long as the show is still open and the orders meet the minimum requirements for submission.

What is considered a "small order" in Pampered Chef?

A small order in Pampered Chef typically refers to an order that does not meet the minimum threshold for a standalone show. This is usually an order that is below a certain dollar amount, often around $50, but you should check with your specific guidelines for exact figures.

How do I add the small orders to another show?

To add small orders to another show, you will need to access your consultant portal, locate the show you want to add the orders to, and then select the option to add orders. You can then input the details of the small orders you wish to include.

Are there any restrictions on combining orders from different customers?

Yes, there may be restrictions on combining orders from different customers. Typically, orders must be from the same customer to be combined, and you should ensure that the customers are aware and agree to have their orders combined under one show.

Will combining small orders affect the host's rewards?

Combining small orders can positively affect the host's rewards, as it increases the total sales for the show. However, make sure to check the specific guidelines regarding how combined orders are calculated towards host rewards to ensure everything is done correctly.

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