Are Guests Having Trouble with Guest Specials on PWS Orders?

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Discussion Overview

The thread discusses challenges guests face when attempting to utilize Guest Specials on Personal Web Stores (PWS) for their orders. Participants share their experiences and observations regarding the clarity of information provided to guests and the implications for order processing.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant notes that guests often do not realize they need to order the Guest Special, leading to follow-up calls to clarify orders.
  • Another participant mentions that the terms for Guest Specials are outlined in a flier, but questions the visibility of this information on the website.
  • One participant shares their experience of a guest receiving a free cookbook despite not meeting the minimum order requirement, highlighting a potential lack of clarity on the site.
  • Another participant suggests that feedback should be sent to headquarters regarding the need for clearer disclaimers or adjustments to the website's programming.
  • One participant agrees and points out that the only visible information about the Guest Special is a flashing screen, which may be easily overlooked.

Areas of Agreement / Disagreement

Participants generally agree that there are issues with the clarity of information regarding Guest Specials, but there is no clear consensus on the best way to address these challenges.

Contextual Notes

Participants are sharing personal experiences related to the ordering process on PWS and the communication with guests regarding Guest Specials.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who are interested in understanding common guest challenges and sharing experiences related to the ordering process on PWS.

M
MLinAZ
Gold Member
Messages
322
Does anyone else find that their guests have trouble with the Guest Special when ordering on the PWS?

It seems like most of the time guests don't know to order it so I end up following-up with them to add it (which isn't a problem - gives me a really good excuse to get on the phone!). But then today I got an order and she ordered 2 cookbooks, both as the free ones. So now I have to call her and tell her uh, sorry but your order just went up ~$16 because you can't get TWO free cookbooks!

What do you do to help make this process easier? Is it in your host coaching?
 
I think that's just the way it goes. The guest special terms are explained in the flier, not sure about the page on which it's displayed on the website. Some people are just always going to be looking to get something for nothing.
 
I received a guest order today and noticed that she only ordered $10.50 in products, but the order shows her receiving a free cookbook. I just went in as a "guest" under the same show and if you click on the guest special link, it does not say anything about a minimum order of $60.00. Something doesn't seem right.......
 
This is the kind of stuff that needs to be sent to HO as feedback. They need to know that there is a need for some sort of disclaimer on the site, or adjustment to the programming so it recognizes the Guest Specials and the need for the qualifying order amount.
 
I agree and will shoot them an email. The only thing I saw regarding the guest special is the flashing screen on my home page. It is extremely possible to miss it there and again, unless you specifically open that, you still don't see the disclaimer about spending $60.
 

Frequently Asked Questions

What are Guest Specials in Pampered Chef?

Guest Specials are limited-time offers or discounts available to customers who place orders through a Pampered Chef consultant's Personal Website (PWS). These specials can include discounts on specific products or exclusive items available only during a promotional period.

Why might guests have trouble accessing Guest Specials on their PWS orders?

Guests may encounter issues accessing Guest Specials due to several reasons, including technical difficulties with the website, not being logged into the correct account, or the special not being properly applied at checkout. It's also possible that the promotion has expired or is not applicable to their order.

How can guests ensure they are eligible for Guest Specials?

To ensure eligibility for Guest Specials, guests should carefully read the terms and conditions associated with the promotion. They should also confirm that they are ordering during the promotional period and that the items in their cart qualify for the special offer.

What should guests do if they can't find the Guest Specials on the PWS?

If guests cannot find the Guest Specials, they should refresh the page or clear their browser cache. If the issue persists, they should contact their Pampered Chef consultant for assistance or check the consultant's social media or communication channels for updates on current promotions.

Can consultants help guests with issues related to Guest Specials?

Yes, Pampered Chef consultants are there to assist their guests with any issues related to Guest Specials. They can provide guidance on how to access the specials, troubleshoot any problems, and ensure that guests receive the discounts they are entitled to.

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