Having Trouble Getting in Tough With Customer

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Discussion Overview

The thread discusses challenges faced by participants in contacting customers for payment after shows, particularly when credit cards are unavailable or declined. Participants share their personal experiences and suggest ways to handle similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of trying to reach a customer for payment after a show, expressing concern about the impact on the host's upcoming show.
  • Another participant recounts a similar situation where a declined credit card led to a cancellation of a show, expressing hope for a better outcome in the current case.
  • One participant suggests contacting the host to express concern for the customer and to expedite the show submission process.
  • Another participant agrees with the idea of calling the host, emphasizing the importance of the relationship between the host and the customer.
  • One participant advises patience, noting that the customer may be busy with personal commitments and suggesting to wait for a response.
  • Another participant recommends trying to reach the customer again later, considering that the weekend may have been hectic for them.

Areas of Agreement / Disagreement

Participants generally agree on the importance of contacting the host and showing patience in reaching out to the customer. However, there are differing views on the urgency of the situation and how quickly to follow up.

Contextual Notes

The discussion reflects the experiences of consultants dealing with customer communication issues in the context of Pampered Chef shows, highlighting the interpersonal dynamics involved.

Who May Find This Useful

Consultants facing similar challenges in customer communication and those interested in sharing experiences related to show follow-ups may find this discussion relevant.

ChefMary412
ChefMary412
Messages
630
So I had a customer at a show this weekend that did not have her credit card with her. She asked me to call her that night for the number. I did. It went to voice mail. I called again yesterday and voice mail again. If I do not hear from her today I am going to call the host. This woman is her aunt. This lady also booked a show for Sept. I hope this is not a sign of how that show will go. If I do not get in touch with her.. the show total goes down a notch. Which will really mess the host up. Oi! I just needed a vent.
 
This happened to me, too, but it was with a declined credit card. When she finally E-MAILED me back, she also cancelled her July show. Ugh. I pray yours goes better!
 
I would suggest calling the host, tell her you are concerned about the aunt. That you were supposed to get ahold of her regarding the card and you have not been able to reach her. You want to make sure everything is alright and also get the show submitted quickly so that all her friends can get their products quickly. Does she have any idea how to better contact the aunt? Maybe she could call her...


you never know what has been going on with the aunt. give her the benefit of the doubt. :-) I know, I'm a sucker! LOL!
 
Bummer. I'd agree about calling the host. This is her friend.
 
Are you waiting on her to close the show? You just had the show this weekend. I would give her a chance to call you back. If she is like most people, she was probably busy with church and family commitments yesterday. PATIENCE!
 
It's only Monday, I'd try her again this evening. Her weekend could've been busy. Maybe she thought she'd be home, but went out to dinner or something. If you don't reach her by tonight, then tomorrow I'd call the host. At least, that's what I'd do. If your host wants to close the show today, then you can just let her in on the status of the payment and she can decide what she wants to do.
 

Frequently Asked Questions

What should I do if I can't reach my customer by phone?

If you're having trouble reaching your customer by phone, try sending a text message or an email. Sometimes customers may prefer written communication or might be busy when you call. Be sure to introduce yourself and mention the purpose of your message to encourage a response.

How can I improve my chances of getting a response from a customer?

To improve your chances of getting a response, make your communication clear and concise. Ask open-ended questions that encourage dialogue, and consider offering a specific time for a follow-up call or meeting. Additionally, ensure that your contact details are easy to find in your messages.

What if my customer is unresponsive after multiple attempts?

If your customer remains unresponsive after several attempts, it may be best to give them some space. Follow up after a week or two with a friendly message expressing your willingness to assist them whenever they're ready. This shows that you respect their time while keeping the door open for future communication.

How can I use social media to connect with my customers?

Social media can be a great tool for connecting with customers. Try reaching out through platforms where you know they are active. You can send a direct message or engage with their posts to create a more personal connection. Just be sure to maintain professionalism and respect their privacy.

What are some tips for leaving effective voicemail messages?

When leaving a voicemail, be sure to speak clearly and state your name, your business, and the reason for your call. Keep it brief and include a call to action, such as asking them to call you back or providing a specific time for a follow-up. Always end with your contact information so they can easily reach you.

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