Round Stone With Handles Still a Problem?

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Discussion Overview

The thread discusses experiences and opinions regarding the round stone with handles, particularly focusing on reports of breakage and customer satisfaction. Participants share their personal experiences with the product, noting both positive and negative feedback from customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions several customers complaining about the round stones breaking and expresses concern about whether the issue persists.
  • Another participant shares their experience of having a round stone break and states they no longer recommend them, citing ease of breakage.
  • One participant reports having four round stones without any issues and notes that their customers have not experienced problems either.
  • A participant mentions that while they haven't had issues, their sister's stone broke unexpectedly.
  • One consultant indicates that breakage happens occasionally but does not view it as a significant ongoing issue, sharing that they have sold many stones successfully.
  • Another participant reports a decrease in breakage incidents since mid-November and mentions that company representatives believe the problem may be resolved.
  • One participant states they have not experienced breakage and suggests reassuring customers about the product's reliability while highlighting the guarantee.
  • Several participants discuss tips shared by customer service regarding the use of the stones, including how to position them in the oven to prevent breakage.
  • One participant reflects on the possibility of uneven heating in ovens contributing to breakage and suggests that customer experiences may vary based on usage.
  • Another participant emphasizes the importance of discussing the product positively during shows to avoid negative feedback from customers.
  • One participant notes they have not had problems recently, expressing hope that the trend continues.

Areas of Agreement / Disagreement

Views differ among participants regarding the frequency and severity of breakage issues with the round stones. Some participants report problems, while others have had positive experiences without issues.

Contextual Notes

Participants share personal experiences and customer feedback, reflecting a range of opinions on the durability of the round stone with handles. The discussion includes anecdotal evidence and individual observations rather than formal assessments.

Who May Find This Useful

Consultants interested in understanding customer experiences and feedback regarding the round stone with handles may find this discussion informative.

PamperedchefDaly
PamperedchefDaly
Gold Member
Messages
486
I've read alot of posts about the round stone with handles breaking. I myself have had several customers complaining. The last post I read was April, 2009. Is there still a problem with them?

Last night at a party a very good customer and friend asked how customers are liking the new stones (he has many of the flat ones), since he wants to get a few for friends. I needed to be honest and told him that there had been reports of problems in the past. Well, it turned out that all he wanted was the stones so he didn't place an order :( and is waiting awhile to see if the problems are ironed out.

I'm just wondering if I should contact him in the near future and tell him I haven't seen any negative reports since April. He knows all about the guarantee, but that I know that wouldn't be a selling point.

Any thoughts?
 
Hi Nancy-

I just had another round stone break on me. I love the rectangle and other stones but I do not recommend the round stones anymore. They just seem to break to easily. I'm not sure what others are saying but that is just my opinion. Good luck!
 
I've never experienced round stone breaking on me- I have 4. I LOVE them! All of my customers who ordered these have not experienced any problems. I know that once I saw a crack and I immediately requested a replacement. I recall a customer saying that there was a small crack (1 inch) and it broke like after three bakings so I recommend telling your customers to inspect once they get it.
 
I haven't had any issues with mine (yet)...but, my sister's broke out of the blue this week!
Jen
 
I've had one customer's round stone break, but I've sold more than I can tell you. I think it's one of those things that just happens every now and again... unfortunately stoneware is very breakable, so it's going to happen! For a while there ALL the batter bowl lids were either arriving cracked or cracking shortly after arrival. Stuff like this happens, but I don't think the stoneware thing is a huge ongoing issue.
 
I had lots of them break from shows before mid November. Since then I have only had one break, and when she said it shattered I was extremely happy. You see all of the others broke right down the center. When I was at conference I asked about the stone and they seemed to think the problem is solved.
 
I've never had a problem with mine breaking and I've had it for a year. Lots of people have had problems but not me.Just tell them that you have no reason to believe he'll have a problem, but tout the guarantee and let him know he'll only have to ship a small piece of it if it breaks. (To be honest, I use mine as a platter more often than I use it to bake!)
 
I've had 3 customers so far who've had a broken or cracked one w/in the past 6 mos.... the last time i called cust. service, the rep told me to make sure i'm sharing this with my customers to prevent it from happening: cover most of the stone with food -spread food like biscuits/cookies apart (or perhaps you're using the size of stone for your food), especially frozen foods; but most importantly turn the handles at an angle so that one faces the back corner of the oven, the other handle with face the front corner....the handles are thinner than the rest of the stone and heat more quickly, thus causing the stone to weaken or crack.
 
jennytodd said:
I've had 3 customers so far who've had a broken or cracked one w/in the past 6 mos.... the last time i called cust. service, the rep told me to make sure i'm sharing this with my customers to prevent it from happening: cover most of the stone with food -spread food like biscuits/cookies apart (or perhaps you're using the size of stone for your food), especially frozen foods; but most importantly turn the handles at an angle so that one faces the back corner of the oven, the other handle with face the front corner....the handles are thinner than the rest of the stone and heat more quickly, thus causing the stone to weaken or crack.
Click to expand...




Wow! Glad to hear that advice.

Makes me wonder if some people have ovens with hot spots that heat the stone unevenly? I know the back of my oven always is hotter than the front.
 
When our stones break we really have no idea how our customers are using them. I thinkg the tip from HO-turn the one handle to the back corner of the oven is a great tip. Also spreading your food around evenly and covering your stone evenly is a good tip.
It's probably not a good idea to tell a customer that we have had problems in the past. And of course I am all about being truthful, but just because we have heard at meetings or on CS that stones are breaking doesn't mean that it is a big problem compared to how many The Pampered Chef sells. I think it's a good approach to have your customers talk about them at your shows. Try saying "Who loves their stoneware" rather than "Who has one of our stones?" that's when you could hear "mine broke!" and other negative statements. And of course always mention that wonderful 3 year guarantee. Then go in to the use and care tips and when you follow up with that customer care call go over some those same tips again so it becomes ingrained in their mind.
Our stones are a great investment in your kitchen. Just try and return something to Wally World or Target after 90 days even and you are out of luck. Don't forget too that if they are not satisfied they can return it within 30 days postage pre-paid back to PC.
Hope this helps.
Deb
 
have not had any problems recently...knock on wood!
 

Frequently Asked Questions

What is the Round Stone With Handles?

The Round Stone With Handles is a versatile baking stone from Pampered Chef designed for even cooking and baking. It features handles for easy transport and is ideal for baking pizzas, breads, and other dishes that benefit from a stone's heat retention properties.

Why might the Round Stone With Handles be considered a problem?

Some users have reported issues such as cracking or chipping of the stone, especially if not properly cared for. Additionally, there may be concerns about its weight and handling, particularly for those with limited strength or mobility.

How can I prevent my Round Stone With Handles from cracking?

To prevent cracking, avoid sudden temperature changes, such as placing a cold stone into a hot oven. Always preheat the oven with the stone inside, and avoid using it directly on a stovetop or grill. Proper care and maintenance, including seasoning the stone, can also help prolong its life.

Can I use the Round Stone With Handles in the microwave?

Yes, the Round Stone With Handles is microwave-safe, making it a great option for reheating food. However, be sure to follow the manufacturer's guidelines regarding microwave use to avoid damaging the stone.

What should I do if my Round Stone With Handles has a chip or crack?

If your Round Stone With Handles has a chip or crack, it is recommended to stop using it for baking to prevent further damage or injury. You can contact Pampered Chef customer service for guidance on warranty claims or replacement options.

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