Effective Timing for Customer Care Calls: Tips for Busy Moms

Click For Summary

Discussion Overview

This thread explores the timing of customer care calls, particularly for those balancing family responsibilities. Participants share their experiences and preferences regarding when to make these calls, considering factors such as family schedules and the best times to reach customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions calling in the evening, specifically between 7-9 p.m., and finds it effective.
  • Another participant shares their experience of not calling after 8:30 p.m. unless given prior consent, suggesting that many may prefer calls after their children are in bed.
  • Several users note that they avoid calling past 8 p.m. unless they know the recipient is expecting the call.
  • One participant discusses their strategy of asking customers for their preferred call times when they place orders, which has improved response rates.
  • Another participant mentions that they typically make calls during the day, preferring not to call before 9 a.m. to accommodate those who may wake up later.
  • One participant shares that they have found 9 a.m. to be a suitable time for morning calls, especially if the recipient is expecting the call.
  • Another participant states that their calls are usually made from 7-9 p.m. due to their full-time job commitments.
  • One participant notes that they have specific days, like Wednesdays, when calling is less effective due to local events.

Areas of Agreement / Disagreement

Views differ on the best times to call, with some participants favoring evening calls while others suggest morning options. No clear consensus emerges on a single optimal time for all participants.

Contextual Notes

Participants are primarily busy moms and consultants, sharing personal experiences regarding their schedules and customer interactions.

Who May Find This Useful

Consultants looking for insights on timing customer care calls, particularly those balancing family and work commitments.

K
KrisGio
Messages
71
Hey ladies,

I have kind of a silly question about Customer Care calls. When doing them in the evening what's a good time to call. This is for calls where they don't say when's a good time to call. I tried doing some tonight right before 7 p.m. for about 25 minutes and got about half of the people I wanted to (left messages with the rest that I would call again). What time is too late to call. I worry about because I have two small kids and don't care to get calls past 8 p.m.

Just looking for some feedback. Thanks ladies. :chef:
 
i do them on sunday nights 7-9...works GREAT!!
 
I don't call people after 8:30 myself unless someone tells me specifically it's okay to do so. I usually leave the message that I accept calls till 10 p.m. so if they are inclined to call back, they can do so after the kids are in bed, etc.
 
I don't call past 8pm unless they've told me it's okay. It's too late to call me at that point, unless I know the call is coming. I try to ask b/c I know some would prefer after 9pm since kids are all in bed and they have time.
 
  • Thread starter
  • #5
Thanks for the feedback. I was planning on doing them the night after my show between 7 - 8 p.m. so I am glad to see I am par for the course. :) Have a nice weekend.

Oh and I qualified this weekend with an outside order so now I am officially a consultant. YEAH!!!!!
 
I've typically done calls at night, but for those that do them doing them during the DAY, when do you start? Or when works the best? I would prefer to do that when I have time, but I'm thinking about it at 8am and think that's too early :).
 
In the morning, I don't call before 9, because if they are home during the day, that might mean that they get up a little later.
 
9am seemed like a good idea to me too, especially since it may be a work number. Let them get settled first. I called one at 8am this morning, but it was someone expecting my call and early worked better for her. Thanks for the confirmation!
 
Since I work a FT job my calls are always 7-9 p.m.
 
I'm a 7:30-9PM kinda gal Sunday-Tuesday and Thursdays. In the area I live, Wednesdays are notoriously bad for catching people at home, since it's a church night. I use my Wednesday to catch up on host packets, etc.
 
Since I am in bed sleeping by 9PM I never know when is a good time to call so here's what I started doing...When guests place their orders I tell them that I'll be contacting them in 2 weeks to make sure that everything is out of the box, etc. and I ask them what's the best time to reach them. Then I write the time and date on their receipt and circle it. I have found I now get a lot better response because they know I'm going to be calling and they think it's just to check up on their products.
 

Frequently Asked Questions

What is the best time of day to make customer care calls to busy moms?

The best time to make customer care calls to busy moms is typically in the early evening, around 6 PM to 8 PM, when they are likely to be home and winding down after their day. Additionally, weekends can also be effective, particularly Saturday mornings when they may have more free time.

How can I schedule calls without being intrusive?

To avoid being intrusive, consider sending a quick text or email to schedule a call at a time that works for them. This allows busy moms to choose a convenient time, making them more receptive to your call.

What should I do if a mom is too busy to talk during my call?

If a mom is too busy to talk, be understanding and offer to reschedule for a more convenient time. You can also suggest a brief call or offer to communicate via text or email if that works better for her.

How can I make my customer care calls more efficient?

To make your calls more efficient, prepare an agenda or key points you want to discuss beforehand. This helps keep the conversation focused and respectful of their time. Additionally, consider using a checklist to ensure all important topics are covered quickly.

What follow-up methods work best after a customer care call?

After a customer care call, sending a follow-up email or text summarizing the conversation and any agreed-upon next steps is effective. This reinforces your commitment to customer care and provides a written record for the mom to reference later.

You must log in or register to reply here.

Similar Pampered Chef Threads

Overcoming Fear of Customer Care Calls: Tips for New PC Consultants
  • Raenstorm
    • Pampered Chef Bookings
Replies
4
Views
2K
Raenstorm
Boost Your Business with Effective Customer Care Calls
  • bsaxman
    • Pampered Chef Bookings
Replies
4
Views
2K
bsaxman
Organizing 100 Customer Care Calls: Tips & Ideas
  • KCPChef
    • Pampered Chef Bookings
Replies
2
Views
3K
raebates
Best Night for Making Customer Care Calls?
  • riggs62
    • Pampered Chef Bookings
Replies
11
Views
2K
raebates
Should I Make Customer Care Calls Before Conference?
Replies
2
Views
1K
gilliandanielle
Booking Scripts for Customer Care: Overcoming Shyness
  • mamadugan
    • Pampered Chef Bookings
Replies
13
Views
4K
mrssyvo
Booking During Customer Care Calls
  • chefHLM
    • Pampered Chef Bookings
Replies
5
Views
1K
chefHLM
Master the Art of Phone Calls: Tips for Filling Your Calendar with Ease
  • Bren706
    • Pampered Chef Bookings
Replies
5
Views
5K
Bren706
How Can I Jumpstart My New Year with Customer Care Calls?
  • noelskitchen
    • Pampered Chef Bookings
Replies
20
Views
3K
aried
Do Customer Care and Follow-Up Calls Count in the 3-2-1 Formula for Success?
  • wickednoodle
    • Pampered Chef Bookings
Replies
4
Views
1K
Intrepid_Chef
Back
Top