No Stand for the Ultimate Mandoline

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Discussion Overview

This thread discusses a situation involving a Pampered Chef consultant who encountered a customer with an Ultimate Mandoline that reportedly did not come with a kick stand. Participants share their thoughts on identifying the product, the possibility of obtaining a stand, and the implications of the customer's purchase history.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentioned that the customer likely has an older version of the mandoline that does not come with a stand.
  • Another participant noted that the customer might have the Ultimate Slice and Grate or Vario-Slicer, which are previous versions and do not support adding a stand.
  • Several users suggested confirming the exact product and purchase details to provide accurate information to the customer.
  • One participant expressed skepticism about whether the product is actually from Pampered Chef, sharing experiences of customers misidentifying brands.
  • Another participant mentioned the possibility that the customer received the mandoline as a gift from a third party, potentially complicating the situation.
  • One participant raised a question about whether the holes mentioned by the customer are intended for a different purpose, indicating uncertainty about the product's design.

Areas of Agreement / Disagreement

Views differ regarding the identification of the product and the potential for obtaining a kick stand, with no clear consensus emerging on how to resolve the customer's issue.

Contextual Notes

Participants are sharing personal experiences and insights related to product identification and customer interactions within the context of selling Pampered Chef products.

Who May Find This Useful

Consultants who encounter similar situations with customers regarding product identification and support may find the shared experiences relevant.

S
sgeuea
Messages
9
I was working a fair booth last week when a woman came up and said she had a mandoline, but it didn't come with a kick stand. I asked my director about it and she said it was the old version that didn't come with it. I called the woman and explained it didn't come with it and she said the product picture had a kick stand. She is happy to pay for a kick stand, but i have no idea how to get her one.

Any suggestions????

Sharon
 
She either has the Ultimate Slice and Grate or even the Vario-Slicer, which were previous versions of the Ultimate Mandoline. I don't think there's any way to add the stand to those items. You can suggest that she host a show to get the current version free.
 
Did you ask her when she got it and if she has a receipt? When you know exactly what she has it'll be easier to know what to tell her.
 
Do you even know for sure that it is a PC mandolin? MANY times I will have people swear up and down that what they have is a PC product...until I see it and point out the brand name on the back of it.:rolleyes:
 
ChefBeckyD said:
Do you even know for sure that it is a PC mandolin? MANY times I will have people swear up and down that what they have is a PC product...until I see it and point out the brand name on the back of it.:rolleyes:
Click to expand...

I agree with all the other ladies, she probably has an older version or one that isn't even PC. My stepmom tried to bring me a ice cream scoop from her mom. I told her it wasn't PC just by looking at it and then pointed out that it said Chef Mate at the bottom!
 
  • Thread starter
  • #6
chefann said:
She either has the Ultimate Slice and Grate or even the Vario-Slicer, which were previous versions of the Ultimate Mandoline. I don't think there's any way to add the stand to those items. You can suggest that she host a show to get the current version free.
Click to expand...

She says this one has holes for the stand. I'll give her another call and suggest a show. I really get the feeling she could be a good contact if I resolve this issue.
 
sgeuea said:
She says this one has holes for the stand. I'll give her another call and suggest a show. I really get the feeling she could be a good contact if I resolve this issue.
Click to expand...

Maybe hers was defective when she got it, and she's just now realizing it?
 
did u look on the replacement parts list to see if you can order the stand
 
or did she get it as a gift from someone who bought in Ebay or something?
 
Or by holes for the stand does it actually mean the holes so you could lay the US&G across a bowl? Good luck figuring this one out!
 

Frequently Asked Questions

What is the purpose of the Ultimate Mandoline?

The Ultimate Mandoline is designed to make food preparation easier and more efficient by allowing users to slice, julienne, and grate a variety of fruits and vegetables quickly and uniformly.

Why does the Ultimate Mandoline not come with a stand?

The Ultimate Mandoline is designed for versatility and portability. By not including a stand, it allows users to use it on any flat surface, such as a cutting board or countertop, making it easier to store and transport.

How do I safely use the Ultimate Mandoline without a stand?

To use the Ultimate Mandoline safely, ensure it is placed on a stable, flat surface. Always use the hand guard to protect your fingers while slicing, and apply even pressure to avoid slipping.

Can I purchase a stand separately for the Ultimate Mandoline?

Currently, there is no official stand available for purchase separately for the Ultimate Mandoline. However, many users find that using a sturdy cutting board or other flat surface works effectively.

What are some tips for cleaning the Ultimate Mandoline?

After use, disassemble the Ultimate Mandoline and rinse the parts under warm water. Use a soft brush or cloth to remove any food particles. Avoid using abrasive cleaners to maintain the sharpness of the blades.

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